Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sydney Kirkland

Upland,CA

Summary

Consistent, diligent individual focused on creating a welcoming environment and providing attentive service in an efficient manner. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Successfully manages concerns and resolves conflicts in a professional manner to maximize customer satisfaction.

Overview

5
5
years of professional experience

Work History

Courtesy Clerk

Vons Grocery Store
04.2020 - 08.2021
  • Bagged customers' groceries and assisted them with large orders by carrying items to vehicles.
  • Provided front desk customer service face-to-face as well as receiving calls.
  • Collected and returned shopping carts to their designated area.
  • Regularly swept floors, restocked bathrooms with toiletries, and disposed of trash and biohazards.
  • Answered customers' questions regarding inventory and directed customers to inventory.

Restaurant Team Member

Dr Grubbs Corp
01.2022 - 05.2023
  • Greeted guests and cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, make note of any special requests, manage bills, and process payments.
  • Served food dishes to tables and fulfilled customers’ requests.
  • Regularly answered phone calls with an attentive attitude to place orders, resolve conflicts, and clarify customers’ questions.
  • Presented options or input special requests that accommodated allergies or preferences.
  • Bussed, reset tables, and restocked inventory to keep restaurant clean and organized.
  • Upsold high-profit items such as alcoholic drinks or appetizers to enhance sales numbers.
  • Trained incoming employees by demonstrating tasks.

Server

Wabi Sabi Sushi Bar & Restaurant
07.2023 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Served plates to tables in a timely fashion.

House Cleaner/ Business Owner

Citrine Pristine Cleaning & Organizing LLC
10.2023 - Current
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Trained and motivated employees to perform daily business functions.

Education

High School Diploma -

Alta Loma High School
Alta Loma, CA
05.2021

Skills

  • Exceptional Customer Service
  • Attentive and Professional Table Service
  • Customer Retention
  • Successfully and Calmly Manages Conflict

Accomplishments

  • Persistently offered customers high-profit menu items in 2022 and attained a 150% increase in daily sales by 2023.

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

House Cleaner/ Business Owner

Citrine Pristine Cleaning & Organizing LLC
10.2023 - Current

Server

Wabi Sabi Sushi Bar & Restaurant
07.2023 - 10.2023

Restaurant Team Member

Dr Grubbs Corp
01.2022 - 05.2023

Courtesy Clerk

Vons Grocery Store
04.2020 - 08.2021

High School Diploma -

Alta Loma High School

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