Sydney Kirksey

Full Time, 80 hours bi-weekly, Monday through Friday

• Help with emergency programs
• Working 941s from start to finish
• Updating farm records (902s, 903s, Letter,etc)
• Filing
• Updating Farm Records in MIDAS
• Assisting producers with completing all eligibility paperwork such as 1026s, 941s, 902s, & 903s.
• Certifies with deposits for producers.
• Delivered high-quality results under strict deadlines by effectively prioritizing tasks and managing time efficiently.
• Collaborated with cross-functional teams to establish project timelines and deliverables, ensuring timely project completion.

Full-time at beginning, part-time now, 15 hours weekly, Monday through Saturday

• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Processed payments, entering sales in register for prompt customer service.
• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.

Full-time, 40 hours weekly, Monday through Friday

• Billing/coding for Medicare claims, follow up with denials and worked appeals.
• Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
• Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
• Developed strong relationships with insurance providers, facilitating prompt resolution of claim issues and disputes.

Full-time, Night Shift, 80 hours bi-weekly, Monday through Sunday

• Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed incoming calls and directed to appropriate department.
• Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
• Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
• Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
• Maintained professional relationships with physicians, nurses and other healthcare personnel.

Full-time, 80 hours bi-weekly, Monday through Sunday

• Assisted with inventory control measures including receiving deliveries, stocking shelves, conducting cycle counts, identifying shrinkage risks.
• Provided backup support to sales associates during peak times, ensuring a seamless customer experience from start to finish.
• Collaborated with store management to identify areas for improvement and implement necessary changes.
• Optimized store layout for better customer experience and increased sales opportunities.
• Participated in seasonal resets by rearranging merchandise according to planograms.
• Improved customer satisfaction by providing timely and efficient retail support services.

Full-time, 40 hours weekly, Monday through Friday

• Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Developed strong relationships with clients through consistent communication and exceptional customer service.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Followed through with client requests to resolve problems.
• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.

Full-time, 40 hours weekly, Monday through Friday

• Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
• Calculated payroll deductions by accurately using Quickbooks and processed payroll to meet preset requirements.
• Assistant to Vice-President and Senior Vice-President of a corporation
• Collaborated with cross-functional teams to complete projects on time and within budget constraints.
• Streamlined office processes by implementing efficient administrative systems and procedures.
• Reduced operational costs through effective management of resources and budgeting controls.
• Provided exceptional administrative support during high-stress periods, contributing to overall team success and goal achievement.

Full-time, 40 hours weekly, Monday through Saturday

• Engaged directly with customers to offer assistance and resolve complaints.
• Monitored inventory management and assisted with accurate, cost-effective ordering processes.
• Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
• Optimized scheduling processes to ensure adequate staffing coverage during peak shopping hours while minimizing labor costs.
• Helped develop and consistently enforced top-notch customer service standards across departments.
• Tracked daily cash handling, reconciled sales and prepared bank deposits.

Full-time, 40 hours weekly, Monday through Friday

• Answered phones to respond to customer questions, provide information and schedule appointments.
• Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
• Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
• Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
• Input patient data into computer system and checked information for accuracy.
• Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
• Input patient data into computer system using [Software] and checked information for accuracy.

Part-time, 20-30 hours weekly, Monday through Saturday

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Restocked and organized merchandise.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.