Sydney Kirschner
Round Lake,IL
Summary
Computer Science student and IT intern with hands-on experience administering SaaS platforms, including ServiceNow and Microsoft 365 for 4,000+ users. Configure and integrate productivity systems, automate device provisioning workflows, and manage Active Directory permissions. Collaborate with cross-functional teams to implement process improvements, present technical solutions, and strengthen collaboration infrastructure.
Overview
4
4
years of professional experience
Work History
IT Intern
Alera Group
Deerfield, Illinois
02.2024 - Current
- Administer SaaS platforms and productivity tools including Zoom, Adobe Creative Cloud, Microsoft 365, Active Directory, and ServiceNow—creating user accounts, provisioning phone numbers and licenses, configuring access permissions, and integrating collaboration systems for 4,000+ users.
- Automate endpoint provisioning workflows using Windows Autopilot, enrolling devices, installing applications, and streamlining deployment processes to reduce onboarding time and ensure security compliance.
- Manage complete user lifecycle operations including onboarding calls with new hires, Active Directory account creation, security group assignments, permission provisioning, and full offboarding procedures with comprehensive documentation.
- Collaborate with cross-functional teams and vendors (CDW) to gather technical requirements, coordinate equipment procurement, validate infrastructure changes through testing, and ensure deployments align with departmental needs and budget codes.
- Resolve technical issues across enterprise systems via ServiceNow and BMS ticketing platforms, troubleshooting software, hardware, network connectivity, and email configurations while documenting solutions for knowledge base.
- Configure and secure endpoint devices by imaging laptops, applying UEFI/BIOS settings, installing required applications, implementing encryption standards, and managing device inventory to maintain security compliance.
- Document system configurations and process improvements, maintaining technical records, creating workflow guides, and presenting updates to stakeholders to support cross-team collaboration and operational efficiency.
Associate Pet Hotel Leader & Dog Trainer II
Petsmart
Vernon Hills, Illinois
08.2021 - 03.2024
- Supervised team of 10+ in hotel operations, coordinating bookings, facility management, and daily operations while implementing process improvements that reduced service errors.
- Facilitated 6-week dog training programs for diverse clientele, delivering 15+ weekly sessions and earning cross-departmental recognition for program quality and customer satisfaction.
Education
Bachelor of Science - Computer Science
University of Illinois At Springfield
Springfield, Illinois, IL12-2026
Associate of Science - Computer Science
College of Lake County
Grayslake, IL05-2022
Skills
- Microsoft Endpoint Manager
- Windows OS
- ServiceNow
- Configuration Management
- Windows Autopilot
- Microsoft 365
- Azure AD
- Macrium
- Kaseya
- Java
- User lifecycle management
- Technical troubleshooting
- HTML/CSS
- Excel (VBA)
- Adobe Creative Cloud
- Zoom Administration
- Collaboration
- Flexibility
Timeline
IT Intern
Alera Group
02.2024 - Current
Associate Pet Hotel Leader & Dog Trainer II
Petsmart
08.2021 - 03.2024
Bachelor of Science - Computer Science
University of Illinois At Springfield
Associate of Science - Computer Science
College of Lake County