Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydney Knasel

Knightstown,IN

Summary

Dynamic Project Coordinator passionate about creating order in chaos. Experienced in HVAC, plumbing, and chimney operations, with a proven ability to streamline scheduling, technician dispatch, materials procurement, and client communication. Thrives in fast paced environments by turning challenges into solutions, keeping projects on track, and ensuring crews and clients are aligned every step of the way. Currently pursuing a B.S. in Construction Management, leveraging both real world expertise and academic training to deliver efficient, high quality results.

Overview

4
4
years of professional experience

Work History

Project Coordinator

SureGlow Stove and Chimney
02.2025 - Current
  • Coordinate and manage 85–95 chimney, stove, and fireplace installation and service projects monthly across two locations: Cassville, MO and Kansas City, KS
  • Oversee scheduling, technician dispatching, and materials procurement to ensure efficient and timely job completion
  • Serve as the primary point of contact for residential and commercial clients, addressing inquiries and resolving issues to maintain high customer satisfaction
  • Assist clients through the approval process, and apply incentives when appropriate to help close sales
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Track project progress and lead times, ensuring materials arrive as scheduled and projects stay on timeline
  • Collaborate with management to identify workflow improvements, streamline communication, and optimize operations across both branches

Operations Manager

Fall Creek Plumbing
02.2024 - 12.2024
  • Oversaw daily service operations by dispatching requests, prioritizing urgent calls, and coordinating technician schedules to optimize productivity.
  • Maintained accurate records to track job progress, service data, and team performance for reporting and operational improvements.
  • Managed vendor and supplier relationships, handling warranty claims, product recalls, and equipment issues to avoid delays.
  • Aligned scheduling, materials planning, and technician availability to support smooth project execution and on-time delivery.
  • Collaborated with company owner to define and achieve departmental goals, contributing to long term team and company success.

HVAC Operations Manager

Jake's Heating, Air, And Plumbing
08.2023 - 10.2023
  • All duties assigned from previous position within company.
  • Set up HVAC Service schedule to hit daily and monthly revenue goals.
  • Ordered all universal and OEM parts for HVAC Service.
  • Tracked and ordered all truck stock items and parts.
  • Tracked all HVAC callbacks.
  • Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns
  • Responsible for all retail lender financing. Main duties include running new applications for homeowners, training current and new employees on field financing, and filing all paperwork for current and new lenders.

HVAC Installation Coordinator

Jake's Heating, Air, And Plumbing
03.2022 - 08.2023
  • First Installation Coordinator at the company. Dedicated many hours creating and building this position from the ground up for over a year. Included but not limited to creating processes, procedures, and workflows for future Installation Coordinators.
  • Set up HVAC Install schedule to hit daily and monthly revenue goals.
  • Kept detailed records of HVAC equipment sales and customer information in CRM software.
  • Ordered all equipment and parts for HVAC installations.
  • Pulled all required permits and licenses for HVAC installs.
  • Researched and filed rebate claims for homeowners and the company.
  • Registered all new warranty paperwork along with filing warranty claims on pre-existing equipment.
  • Performed required documentation for each installation and collected client signed paperwork and payments.
  • Created and entered all equipment bundles and pricing into the CRM software.
  • Followed up with customers after completed installation to assess satisfaction and resolve technical or service concerns.

Education

Bachelor of Science - Construction Management

Indiana State University
06-2026

Skills

  • Requirement Gathering
  • Service Titan Administration
  • Project Coordination
  • Standard Operating Procedure Creation
  • Materials procurement
  • Crew scheduling

Timeline

Project Coordinator

SureGlow Stove and Chimney
02.2025 - Current

Operations Manager

Fall Creek Plumbing
02.2024 - 12.2024

HVAC Operations Manager

Jake's Heating, Air, And Plumbing
08.2023 - 10.2023

HVAC Installation Coordinator

Jake's Heating, Air, And Plumbing
03.2022 - 08.2023

Bachelor of Science - Construction Management

Indiana State University

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