Sydney Knight-Harden
Macclenny,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Specialty Scheduler
Dopson Family Medical Center
03.2024 - Current
- Served as a compassionate advocate for patients, liaising with insurance companies to ensure timely authorizations and reimbursements related to gastroenterology services received.
- Gained extensive knowledge in various specialties including, cardiology & gastroenterology which allowed providing targeted support to physicians in those areas.
- Maintained and scheduled colonoscopies, EGD, Flex Sigmoidoscopies, etc
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
Optometric Technician
Mack Eye Care
11.2023 - Current
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
PATIENT SUPPORT REPRESENTATIVE
Borland Groover
11.2022 - 11.2023
- Maintain high call volume, scheduling appointments and procedures
- Maintain active listening and compassion for patients needs and problems
- Able to assist in both inbound and outbound calls.
- Assisted in the implementation of new electronic health record system, enhancing patient data management and accessibility.
- Collaborated with healthcare professionals to ensure seamless coordination of care for patients.
WAITRESS
Laredos Mexican Restaurant
01.2022 - 11.2022
- Address all concerns quickly to improve experience
- Handled food safely and kept clean spaces to protect illness
- Welcomed guest with personable hospitality.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
CHILDCARE PROVIDER
Westside Nursery and Preschool
01.2021 - 01.2022
- .
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Education
HIGH SCHOOL EDUCATION -
Baker County High School
01.2022
Skills
- Customer Education
- Patient Testing
- Appointment Scheduling
- Diagnostic Imaging
- Work Order Preparation
- Payment Collection
- Insurance Processing
- Insurance Billing
- Glaucoma Screening
- Time Management
- Procedure Scheduling
Timeline
Specialty Scheduler
Dopson Family Medical Center
03.2024 - Current
Optometric Technician
Mack Eye Care
11.2023 - Current
PATIENT SUPPORT REPRESENTATIVE
Borland Groover
11.2022 - 11.2023
WAITRESS
Laredos Mexican Restaurant
01.2022 - 11.2022
CHILDCARE PROVIDER
Westside Nursery and Preschool
01.2021 - 01.2022
HIGH SCHOOL EDUCATION -
Baker County High School
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