Sydney Knoelk

· Established and implemented a robust hardware lifecycle program to improve security and operational processes by 40%

· Developed, tested and implemented comprehensive security plans, policies, and procedures, strengthening compliance with industry standards and regulations by 65%

· Enhanced system security with regular patch updates, vulnerability assessments and security controls to protect company data and reduce risk by 70%.

· Streamlined network and system administration tasks for a 40% increased efficiency through automation scripts.

· Streamlined audit log maintenance and processes for improved company security and threat prevention, saving the company over $100,000

• Fulfilled orders with a 98% accuracy rate
• Maintained and upheld security protocols, increasing security by 20%

• Successfully fixed and documented issues regarding network/connectivity, Microsoft Outlook, Microsoft Active Directory, Printing, configurations and Software Installation
• Administered and supported Active Directory Accounts
• Provided Remote Desktop Support, increasing customer satisfaction by 35%
• Reduced downtime for machines by solving and documenting common connectivity issues

• I helped create documents for legal actions such as separations, investigations, courts-martial, wills, etc
• Managed and scheduled meetings with clients Transcribed hearings Managed communication with other parties and clients via phone, email etc.

• Created and managed personnel data throughout Covid 19 for the State of Idaho Tracked and created daily reports, excel spreadsheets and PowerPoints Provided clear and efficient communication with staff Drafted documents, organized and maintained a local database for files and documents