Sydney Lawrence
Eighty Four,PA
Summary
Dynamic Assistant Manager with a proven track record at Chico's FAS, enhancing customer satisfaction and streamlining operations. Skilled in money handling and team leadership, I excel in fostering positive environments and driving sales growth. My approach combines staff training with customer service excellence, achieving significant improvements in team performance and customer relations.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Chico's FAS
01.2023 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
Sales Lead Keyholder
Chico's FAS
10.2021 - 01.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Completed store opening and closing procedures.
- Opened inventory boxes and restocked shelves.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Achieved sales targets consistently through product knowledge and persuasive communication skills.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
Receptionist
The Pittsburgh Tattoo Studio
06.2021 - 11.2021
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Sales Associate
Sheetz
06.2018 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed efficient cash register operations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Some College (No Degree) - Music Education
West Liberty University
West Liberty, WVSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
Timeline
Assistant Manager
Chico's FAS
01.2023 - Current
Sales Lead Keyholder
Chico's FAS
10.2021 - 01.2023
Receptionist
The Pittsburgh Tattoo Studio
06.2021 - 11.2021
Sales Associate
Sheetz
06.2018 - 08.2019
Some College (No Degree) - Music Education
West Liberty University
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