Sydney Lee
Denver,CO
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with customers in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
04.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Manager
Fuzzy's Taco Shop
01.2021 - 09.2022
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Cross-trained existing employees to maximize team agility and performance.
Customer Service Representative
Comcast
09.2019 - 09.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Effectively gain the customer's cooperation to work through the trouble shooting process, ensuring customer problem resolution
- Discussing billing issues with the customer and offering possible solutions.
- Handle inbound customer calls, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction. Able to deescalating when needed.
- Be knowledgeable on all company products and services to be able to answer customer questions quickly and efficiently and make upsells
Lead Supervisor
Coldstone Creamy
01.2017 - 09.2019
- Consistently provided friendly guest service
- Promptly and with empathy handled guest concerns or complaints
- Built loyal clientele through friendly interactions and consistent appreciation
- Prepared Ice cream orders by request
- Diligently restocked work stations and display cases
- Overseeing crew and making sure daily tasks get gone in an orderly and timely manner
Crew Member
Chipotle
03.2016 - 11.2016
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
High School Diploma -
Endeavor Academy
Centennial, CO04.2016
Skills
- Policies and procedures
- Staff Management
- Strategic planning
- Coaching and mentoring
- Complaint resolution
- Creative problem solving
Timeline
Shift Supervisor
Starbucks
04.2022 - Current
Manager
Fuzzy's Taco Shop
01.2021 - 09.2022
Customer Service Representative
Comcast
09.2019 - 09.2020
Lead Supervisor
Coldstone Creamy
01.2017 - 09.2019
Crew Member
Chipotle
03.2016 - 11.2016
High School Diploma -
Endeavor Academy
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