Sydney Lester

• Assisted call-in customers with questions and clarity while they are shopping for auto, motorcycle, and/or renters insurance.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns, stalls and obstacles
• Sold features and advantages of all different style products or services to promote sales.
• Increased sales revenue by consistently meeting and exceeding sales targets. I was the number one agent my first and second year country-wide, and last year still being in the top 2%
• Enhanced product knowledge through continuous training and professional development opportunities, as I now have a license to sell auto, cycle, and renters insurance in all 50 states

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Cultivated warm relationships with regular customers.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Served food and beverages promptly with focused attention to customer needs.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Served needs of more than 1,000 customers in a busy environment.
• Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings.
• Replenished food items and other supplies, which included paper products and canned goods to keep
pantry well-stocked during busy periods.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
• Examined claims forms and other records to determine insurance coverage.
• Verified insurance claims and determined fair amount for settlement.
• Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
• Determined liability outlined in coverage and assessed documentation such from police and healthcare
  providers to understand damages incurred.
• Identified insurance coverage limitations with thorough examinations of claims documentation and
  related records.
• Issued payouts to claimants.
• Examined photographs and surveillance and any other documents relating to claims.
• Analyzed information gathered by investigation and report findings and recommendations.
• Upsell customers using Geicos preferred auto repair express shop to ensure timely claim handling
• Handled and Completed all automobile claims assigned.

• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and
  replenished supplies.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Enhanced operational efficiency by using slow periods to restock employee and customer supplies,
  including ice, condiments, utensils, napkins, trays and delivery bags.
• Monitored guests for intoxication and immediately reported concerns to management, contributing to
  safe and welcoming environments for all patrons.
• Kept updated knowledge of menu and promotions, recommending specific items according to
  preferences and food allergies.
• Consulted with managers to organize special events and promotions such as trivia nights to bring in new
  customers.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
• Set up glassware, liquor and other necessary supplies for special events.