Sydney Loeschen
Southgate,MI
Summary
Dynamic professional with a strong background in default resolution and client engagement. Skilled in analyzing customer accounts and fostering clear communications that lead to effective mortgage solutions. Dedicated to improving processes that facilitate client understanding and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Default Resolution Specialist
Rocket Mortgage
Detroit, MI
09.2019 - 01.2026
- Analyzed customer accounts to identify default and resolution options.
- Created strategies to enhance customer understanding of resolution processes.
- Managed communication with clients regarding mortgage payment solutions.
- Developed repayment plans that met clients' budget requirements.
- Led meetings to resolve complex cases with stakeholders.
- Provided training and support to junior staff on default resolution protocols.
- Identified and implemented improvements in default resolution processes.
- Maintained accurate records of all customer interactions in a timely manner.
Volunteering
na
- Prepared reusable items for educational programs at Arts and Scraps.
- Facilitated food distribution efforts at Gleaners Community Food Bank.
- Help tend to nonprofit gardens in Detroit.
- Supported organization and execution of golf tournaments.
Education
High School Diploma -
Carlson High School
Gibraltar, Mi06-2017
Skills
- Mortgage Analysis
- Email Communication
- Default Resolution
- Customer Communications
- Repayment Planning
- Process Improvement
- Client Engagement
- Canva Designs
- Personal Gardening
- De-escalation
- Project Planning
- Creative Ideas
- Client Relations
- Escrow Knowledge
- Computer Skills
Timeline
Default Resolution Specialist
Rocket Mortgage
09.2019 - 01.2026
Volunteering
na
High School Diploma -
Carlson High School