Sydney Lowrance
Vincennes,United States
Summary
Driven by a results-focused approach, I leveraged my CPR certification and interpersonal skills at Good Samaritan Hospital Emergency Room to enhance patient care and safety. My proficiency in Microsoft Excel streamlined documentation, contributing to improved outcomes and operational efficiency. Collaborated effectively across teams, demonstrating strong organizational abilities and a commitment to excellence.
Overview
10
10
years of professional experience
Work History
Emergency Services Technician
Good Samaritan Hospital Emergency Room
Vincennes, IN
07.2019 - Current
- Maintained detailed documentation of patient encounters to facilitate continuity of care by other healthcare professionals.
- Contributed to the development of departmental policies and procedures, ensuring alignment with industry best practices and regulatory requirements.
- Streamlined patient care processes by efficiently triaging and prioritizing cases based on severity and urgency.
- Assisted in life-saving interventions, administering first aid, CPR, and defibrillation when necessary.
- Conducted equipment checks daily, ensuring all tools were functional, clean, and ready for use during emergencies.
- Improved patient outcomes by providing timely and accurate assessment of medical emergencies.
- Promoted a safe work environment among peers by adhering to established protocols for infection control and hazardous materials management.
Sales Associate
Wild Rose Boutique
Vincennes, IN
11.2020 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Motor Transport Operator
IL Army National Guard
Paris, IL
02.2015 - 02.2021
- Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Trained new Motor Transport Operators on proper driving techniques, safety procedures, and equipment maintenance.
- Operated with safety and skill to avoid accidents and delays.
- Expedited cargo loading/unloading processes through streamlined organization techniques that maximized available space in transport vehicles.
- Contributed to unit preparedness by maintaining an in-depth understanding of equipment capabilities, limitations, and maintenance requirements.
- Managed loading, unloading and safety of all personnel, cargo and equipment.
- Maintained detailed records of vehicle usage, maintenance, and inspections for regulatory compliance purposes.
- Led a team of Motor Transport Operators through rigorous training exercises, fostering teamwork and honing individual skills to meet mission objectives.
- Supported convoy security operations through effective coordination with military police units and adherence to established protocols.
- Collaborated with other departments on joint training exercises, showcasing motor transport capabilities while fostering interdepartmental cooperation.
- Reported defects, damage, and accidents to proper personnel.
Certified Nursing Assistant
Oak Village Healthcare
Oaktown, IN
02.2019 - 08.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Education
Emergency Medical Technician - EMT-Healthcare
Vincennes University
Vincennes05.2023
High School Diploma -
Oblong High School
Oblong, IL05.2016
Certificate - CNA-Healthcare
Lincoln Trail College
Robinson, IL12.2015
Skills
Can communicate effectively and efficiently
Proficient in Microsoft and Excel
Managed phone calls and keep in bound and out bound organized
CPR certified
Manage money
Organization skills
Interpersonal skills
Timeline
Sales Associate
Wild Rose Boutique
11.2020 - 12.2022
Emergency Services Technician
Good Samaritan Hospital Emergency Room
07.2019 - Current
Certified Nursing Assistant
Oak Village Healthcare
02.2019 - 08.2019
Motor Transport Operator
IL Army National Guard
02.2015 - 02.2021
Emergency Medical Technician - EMT-Healthcare
Vincennes University
High School Diploma -
Oblong High School
Certificate - CNA-Healthcare
Lincoln Trail College