Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydney Luc

Ashburn

Summary

Dynamic and customer-focused professional with experience at Sam's Club, excelling in customer service and complaint resolution. Proven ability to enhance team collaboration and maintain high safety standards. Skilled in cash handling and order management, consistently ensuring customer satisfaction and operational efficiency. Passionate about delivering exceptional service and fostering positive customer experiences.

Overview

4
4
years of professional experience

Work History

Frontline Member Associate

Sam's Club
Sterling
11.2023 - 01.2025
  • Handled returns quickly while ensuring customer satisfaction was met.
  • Ensured safety standards were met by adhering to all safety protocols set forth by the company.
  • Assisted customers with loading purchases into their vehicles when necessary.
  • Assisted in training new employees on company policies and procedures related to customer service.
  • Developed strong interpersonal skills through frequent interactions with customers.
  • Greeted customers, answered inquiries, and directed them to the appropriate department.
  • Provided customer service by addressing customer inquiries, resolving complaints and providing product information.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Conducted price checks for special orders or discounts as requested by customers.

Crew Member

Five Below
Dulles
07.2022 - 08.2023
  • Operated the cash register for cash and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases and locate items.
  • Restocked and organized merchandise in the front lanes.
  • I answered questions about store policies and addressed customer concerns.
  • Cleaning and reorganizing the store.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates, and accepted coaching from the management team.

Crew Member

Crumbl
Leesburg
06.2021 - 01.2022
  • Took orders, prepared cookies, and collected payments.
  • Kept the food preparation area, equipment, and utensils clean and sanitary.
  • I worked at the front counter, dressing station, and other areas.
  • Collaborated with team members to complete orders.
  • Answered phone calls promptly to provide accurate information about menu items or prices.

Education

Nursing

George Mason University
Fairfax, VA
05-2027

High School Diploma -

Independence High School
Ashburn, VA
06-2023

Skills

  • Clear communication
  • Teamwork and collaboration
  • Customer service
  • Taking orders
  • Stocking and replenishing
  • Store opening and closing
  • Kitchen safety standards
  • Managing orders and deliveries
  • Cleaning and sanitizing
  • Time management
  • Resolving complaints
  • Health and safety standards
  • Issue and complaint resolution
  • Product and service sales

Timeline

Frontline Member Associate

Sam's Club
11.2023 - 01.2025

Crew Member

Five Below
07.2022 - 08.2023

Crew Member

Crumbl
06.2021 - 01.2022

Nursing

George Mason University

High School Diploma -

Independence High School

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