Sydney Morgann
Columbus,OH
Summary
Customer-focused professional with a robust background in SaaS sales and customer relationship management. Proven ability to build lasting relationships with Fortune 1000 clients. Skilled at translating customer needs into actionable solutions and proactively identifying opportunities to maximize value realization.
Overview
8
8
years of professional experience
Work History
Enterprise Account Manager
VelocityEHS
01.2021 - Current
- Collaborate cross-functionally to deliver comprehensive customer support and success strategies, ensuring seamless implementation of EHS solutions
- Proactively identify and leverage opportunities for customers to maximize the use of VelocityEHS tools, resulting in increased product adoption and customer satisfaction
- Build and maintain a pipeline of quality opportunities
- Develop multi-threaded relationships within global enterprise/enterprise accounts to ensure alignment with customer goals and drive long-term success
Sales Executive
VelocityEHS
01.2018 - 01.2021
- Guided prospects through discovery calls, demos, and solution scoping, ensuring alignment with customer needs and successful onboarding
- Managed customer relationships throughout the sales cycle, laying the groundwork for long-term success and high renewal rates
- Collaborated with Customer Success, Solutions Consultants, and Support teams to ensure smooth transitions from sales to implementation
Sales Associate
VelocityEHS
01.2017 - 01.2021
- Gained deep insights into customer needs through direct engagement, supporting lead generation and qualification efforts
- Worked closely with Sales Executives to build engagement and interest among potential customers
Education
Bachelor of Business Administration - Marketing
University of Cincinnati
Skills
- Customer relationship management
- Retention strategies
- Communication
- Active listening
- Problem-solving
- SaaS product adoption
- Value realization
- Continuous improvement
- Detail-oriented execution
- Business opportunity assessment
- Prospective buyer analysis
- Adaptability
- Remote work
- Cross team collaboration
Timeline
Enterprise Account Manager
VelocityEHS
01.2021 - Current
Sales Executive
VelocityEHS
01.2018 - 01.2021
Sales Associate
VelocityEHS
01.2017 - 01.2021
Bachelor of Business Administration - Marketing
University of Cincinnati
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