Sydney Maciolek
St. Petersburg
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Understands the importance of punctuality, reliability, and efficiency in the workplace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Cocos Crush Bar
Indian Rocks Beach, FL
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Hotel Lobby Bartender
Crescent Hotels & Resorts
St. Petersburg, FL
08.2023 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Provided friendly customer service to all hotel guests with questions about local area. Helped guide guests way outside food and beverage needs.
Server
Caddys
St. Petersburg, FL
02.2019 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Science - Environmental Science And Policy
University of South Florida
St Petersburg, FL01-2026
Associate of Arts - General
St Petersburg College
St. Petersburg, FL01-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement and relations
- Sales techniques
- Point of sale operation
- Suggestive selling
- Attention to detail
- Problem-solving skills
- Oral and writing communication
- Organization
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Server
Cocos Crush Bar
03.2024 - Current
Hotel Lobby Bartender
Crescent Hotels & Resorts
08.2023 - 09.2024
Server
Caddys
02.2019 - 09.2023
Bachelor of Science - Environmental Science And Policy
University of South Florida
Associate of Arts - General
St Petersburg College