Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydney Makris

Orlando,FL

Summary

Friendly Food and Beverage Attendant brings talents in customer service, order taking and addressing customer complaints. Punctual and responsible individual familiar with basic kitchen equipment operations and food and hygiene safety regulations. Recognized for outstanding stamina and scheduling flexibility.

Self-motivated Attractions Attendant experienced in initiating positive outcomes for all guests. Committed to supporting patrons and enticing visitors to enjoy attractions. Dedicated to safety precautions and promoting positive environment.

Overview

4
4
years of professional experience

Work History

Food and Beverage Associate

Walt Disney World Resort
Orlando, FL
07.2023 - Current
  • Stocked shelves with merchandise as needed throughout the day.
  • Provided excellent customer service to guests in a timely and professional manner.
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
  • Resolved customer complaints in an efficient and friendly manner.
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Maintained cleanliness of dining areas by wiping down tables and chairs after customers had departed.
  • Operated cash registers accurately and efficiently during peak business hours.
  • Checked identification cards of customers ordering alcoholic beverages to verify age requirements were met.

Attraction Attendant

Universal Orlando
Orlando, FL
05.2022 - 05.2023
  • Maintained cleanliness of the attraction area by sweeping, mopping, dusting, and removing trash.
  • Enforced rules relating to age restrictions on certain rides or attractions.
  • Developed positive relationships with guests through friendly interactions.
  • Communicated effectively with other staff members regarding any issues or concerns related to the operation of the attraction.
  • Adhered to company policies and procedures relating to health and safety requirements and customer service standards.
  • Ensured that all safety protocols were followed while on the ride or in the attraction area.
  • Reported any incidents or accidents involving guests immediately to management.
  • Managed line control in a professional manner during peak periods of attendance at the attraction.
  • Greeted visitors, provided information about the attraction and answered questions.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Gave cohesive directions to guests to easily find attractions, restaurants, and restrooms.
  • Pulled down safety bars and secured riders according to specified attraction details.
  • Checked seatbelts of riders to maximize safety and manage risk.
  • Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.

Service Desk Associate

Home Depot
Hooksett, NH
08.2020 - 09.2021
  • Developed best practices guidelines for resolving common service desk issues.
  • Coordinated communication between customers and internal stakeholders regarding status updates on open cases.
  • Provided technical support to customers via phone, email, and chat.
  • Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
  • Educated users effectively on how to use computer systems, applications, and networks.
  • Tracked service desk tickets using help desk ticketing system.
  • Resolved customer inquiries in a timely manner with an emphasis on customer satisfaction.
  • Ensured proper documentation was maintained for all service desk incidents.
  • Monitored incoming calls and emails to ensure all customer requests were addressed promptly.
  • Collaborated with other departments to facilitate resolution of customer issues.
  • Answered telephones and greeted visitors to assist, answer questions and direct.

Education

Pembroke Academy
Pembroke, NH
06-2020

Skills

  • Order Accuracy
  • Cross-Functional Teamwork
  • Food Safety Knowledge
  • Food Presentation
  • Communication Abilities
  • Sanitation Standards
  • Safety Awareness
  • Safety Procedures
  • Policy Compliance
  • Customer Service
  • Complaint Handling
  • Sales Experience
  • Complaint Resolution
  • Customer Service Expertise
  • Strong Work Ethic
  • Guest Relations
  • Credit and Cash Payments
  • Information Protection
  • Effective Planning
  • Problem-Solving Skills
  • Time Management
  • Cash Handling
  • POS Systems
  • Listening Skills
  • Mail and Packages
  • Guest Services
  • Sales Expertise

Timeline

Food and Beverage Associate

Walt Disney World Resort
07.2023 - Current

Attraction Attendant

Universal Orlando
05.2022 - 05.2023

Service Desk Associate

Home Depot
08.2020 - 09.2021

Pembroke Academy

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Sydney Makris