SYDNEY MANN
Summary
Highly adaptable and service-focused professional with experience in fast-paced customer-facing roles, including food service, patient intake, and call center support. Skilled at managing multiple responsibilities while maintaining attention to detail and delivering outstanding service. Strong interpersonal skills, calm under pressure, and known for creating positive experiences through clear communication, empathy, and efficiency. Excels in both face-to-face and digital customer environments, with a proven ability to resolve issues, manage confidential information, and support operational goals.
Overview
10
10
years of professional experience
Work History
Marketing/Social Media Marketing Specialist
Swiftwater Hotel
09.2023 - Current
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
- Boosted lead generation through the creation of engaging content for social media platforms.
- Developed visually engaging marketing materials to support product launches and promotions.
- Created social media content with consistent content and tone.
- Increased website traffic by creating and sharing engaging social media posts that directed users to relevant on-site content.
Coordinator/Events Coordinator
Swiftwater Hotel
02.2023 - Current
- - Planned and executed internal and guest-facing events that increased customer satisfaction and foot traffic.
- - Maintained project timelines and coordinated with multiple departments to ensure seamless execution.
- - Handled customer concerns and feedback with professionalism and poise.
- - Created and organized digital documentation including event budgets and staff schedules.
- Cultivated strong relationships, fostering trust and loyalty through excellent customer service and genuine empathy.
- Ensured timely follow-up on outstanding inquiries or concerns, demonstrating dedication to customer satisfaction and overall positive experience
- Managed high call volumes while maintaining professionalism and effectively addressing inquiries related to appointments, billing and general questions about the facility''s services.
- Monitors voicemail and initiates appropriate follow-up. Relays messages to staff per department guidelines. Improved satisfaction by efficiently managing intake processes and providing exceptional customer service.
- Coordinated schedules and timelines for events.
Server
Desaki Restaurant
02.2022 - 01.2025
- - Delivered exceptional service in a fast-paced environment, promoting menu items and events.
- - Trained new hires in service standards and guest relations.
- - Handled point-of-sale operations and maintained accurate cash handling procedures.
Customer Experience Specialist
Zulily
11.2018 - 02.2022
- - Provided high-volume support via email and phone, consistently achieving high satisfaction ratings.
- - Collected and input customer feedback to help enhance user experience.
- - Developed and maintained a detailed customer service knowledge base.
- - Recognized for resolving complex concerns and ensuring brand loyalty.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Provided customers with critical service and product information, ensuring customer satisfaction
- Utilize a variety of software programs to resolve customer inquiries and identify and escalate system errors and other technical issues
- Demonstrated understanding and comprehensive knowledge of Store’s full range of products and services
Restaurant Supervisor
Houlihans
08.2015 - 03.2018
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
Education
Bachelor of Science - Marketing
Pennsylvania State University – World Campus
01.2026
Associate of Arts - undefined
Passaic County Community College
Skills
- Social Media Marketing
- Content Creation
- Basic Analytics
- Adaptability & Time Management
- Strong work ethic
- Hospitality service expertise
- Call center experience
- Appointment scheduling
References
Available upon request.
Timeline
Marketing/Social Media Marketing Specialist
Swiftwater Hotel
09.2023 - Current
Coordinator/Events Coordinator
Swiftwater Hotel
02.2023 - Current
Server
Desaki Restaurant
02.2022 - 01.2025
Customer Experience Specialist
Zulily
11.2018 - 02.2022
Restaurant Supervisor
Houlihans
08.2015 - 03.2018
Associate of Arts - undefined
Passaic County Community College
Bachelor of Science - Marketing
Pennsylvania State University – World Campus
Similar Profiles
Sydney MannSydney Mann
Social Media at Desaki Restaurant/Swiftwater HotelSocial Media at Desaki Restaurant/Swiftwater Hotel
Brad RasmussenBrad Rasmussen
Banquet Chef Executive at Swiftwater CellarsBanquet Chef Executive at Swiftwater Cellars
Kenneth I. WashingtonKenneth I. Washington
Lead Bellman at The SwiftwaterLead Bellman at The Swiftwater
Abhishek MondalAbhishek Mondal
Assist in developing strategies to establish a lasting digital connection with consumers Brand and promote the company's presence across various social media platforms Launch optimized online advertisements using Google Ads and social media marketing to enhance company and brand awareness Actively participate in SEO efforts, including keyword optimization, image and webpage optimization, and back-linking etc Prepare newsletters and promotional emails for email and WhatsApp marketing campaigns Provide creative ideas for content marketing and update website design Perform basic graphic design tasks using Canva to improve user experience Conduct market and competitor research, along with Google Analytics analysis Engage in various traditional marketing activities at Meenakshi Polymers (P) Ltd.Assist in developing strategies to establish a lasting digital connection with consumers Brand and promote the company's presence across various social media platforms Launch optimized online advertisements using Google Ads and social media marketing to enhance company and brand awareness Actively participate in SEO efforts, including keyword optimization, image and webpage optimization, and back-linking etc Prepare newsletters and promotional emails for email and WhatsApp marketing campaigns Provide creative ideas for content marketing and update website design Perform basic graphic design tasks using Canva to improve user experience Conduct market and competitor research, along with Google Analytics analysis Engage in various traditional marketing activities at Meenakshi Polymers (P) Ltd.
MADISON L. GULLATTEMADISON L. GULLATTE
<ul> <li>Executed comprehensive social media marketing strategies to elevate brand visibility.</li> <li>Created consistent, engaging content across multiple platforms to enhance messaging.</li> <li>Monitored client engagements and provided insights to improve interactions.</li> <li>Tracked product sales through social media analytics, generating reports for campaign optimization.</li> <li>Scheduled and published posts on various channels to maximize audience reach.</li> <li>Developed event marketing strategies to boost attendance and engage target audiences.</li> <li>Designed promotional materials such as flyers and banners for events.</li> <li>Coordinated logistics for events, ensuring seamless execution of all activities.</li> </ul> at Flirtcard<ul> <li>Executed comprehensive social media marketing strategies to elevate brand visibility.</li> <li>Created consistent, engaging content across multiple platforms to enhance messaging.</li> <li>Monitored client engagements and provided insights to improve interactions.</li> <li>Tracked product sales through social media analytics, generating reports for campaign optimization.</li> <li>Scheduled and published posts on various channels to maximize audience reach.</li> <li>Developed event marketing strategies to boost attendance and engage target audiences.</li> <li>Designed promotional materials such as flyers and banners for events.</li> <li>Coordinated logistics for events, ensuring seamless execution of all activities.</li> </ul> at Flirtcard