Front Desk Associate
- Maintain professional and friendly demeanor when interacting with guests, ensuring a positive and welcoming experience for all
- Taking reservations accurately and efficiently to ensure seamless check-in process for guests at Hyatt Place Riverhead
- Provide exceptional customer service by anticipating and meeting needs of guests, ensuring their comfort and satisfaction during their stay
- Assist with resolving guest complaints or issues in timely and satisfactory manner to ensure guest satisfaction
- Assist in training new front desk associates on company policies and procedures to ensure smooth onboard process
- Maintain an clean and organized front desk area to create an professional and welcoming environment for guests
- Assist with managing daily operations for the front desk, including overseeing check-in/check-out processes, room assignments, and guest requests