Sydney Marett
Kannapolis,NC
Summary
Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 6 years in the field.
Overview
8
8
years of professional experience
Work History
Area Supervisor/Manager
Kohls
05.2023 - Current
- Oversee operations of an area to ensure compliance with company policy
- Maintain merchandising standards by working merchandise out in a timely and visually enticing manner
- Manage and ensure productivity of store associates
- Work in communication with upper management
- Perform daily operational tasks
- Respond to issues that arise while maintaining a positive customer experience and company policies.
Full Time Flex Associate
Kohls
10.2017 - Current
- Switch departments daily with the ability to cover any position in store
- Handling merchandise sales
- Maintaining a clean and organized area
- Creating timelines to ensure completion of all required tasks
- Selecting and packaging online orders
- Effectively work with a team to complete projects
- Received inbound calls
- Processed payments, including sales and refunds
- Accurately and efficiently organized merchandise on sales floor.
Customer Service Associate
Kohl's
10.2017 - Current
- Answer and direct phone calls to appropriate departments
- Provide customer assistance over the phone
- Confirmed payments, refunds, etc
- Safeguarded and accurately maintained large sums of money
- Resolved payment and order disputes
- Provided excellent technical support
- Assisted customers in locating or ordering merchandise.
Online Packing Center Supervisor
Kohl's
10.2021 - 01.2022
- Managed a small team
- Delegated tasks to a team based on strengths and weaknesses
- Maintained daily shipping goals
- Located and packed products safely for shipping in a timely manner
- Worked closely with upper management to keep them informed of daily progress.
Online Packing Center Supervisor
Kohls
10.2020 - 01.2021
- Seasonal promotion
- Managed a small team
- Received orders
- Maintained daily shipping goals
- Located and packed products safely for shipping in a timely manner
- Worked closely with upper management to keep them informed of daily progress.
Server, Host, Cashier
Steak N' Shake
01.2016 - 10.2017
- Seated customers in a timely fashion
- Followed rotation of seating chart
- Continuously checking on and meeting customer needs
- Handing cash and cards while accepting payment methods.
Education
High school diploma -
A.L. Brown High School
06.2018
Skills
- Multitasking
- Phone etiquette
- Team Management
- Administrative Experience
- Merchandising
- Project Management
- Sales Tracking
- Quality Control
- Operational Efficiency
- Task Delegation
- Loss Prevention
- Problem-Solving
Timeline
Area Supervisor/Manager
Kohls
05.2023 - Current
Online Packing Center Supervisor
Kohl's
10.2021 - 01.2022
Online Packing Center Supervisor
Kohls
10.2020 - 01.2021
Full Time Flex Associate
Kohls
10.2017 - Current
Customer Service Associate
Kohl's
10.2017 - Current
Server, Host, Cashier
Steak N' Shake
01.2016 - 10.2017
High school diploma -
A.L. Brown High School
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