Sydney Martin
Glen Burnie,Maryland
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
Body Art Alliance
06.2022 - Current
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
Customer Service Lead
Body Art Alliance
05.2021 - 03.2022
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative
Body Art Alliance
06.2020 - 06.2021
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Team Leader
Bean Rush Cafe
02.2016 - 05.2020
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
High School Diploma -
Arundel High
Odenton, MD05.2009
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
Timeline
Customer Service Supervisor
Body Art Alliance
06.2022 - Current
Customer Service Lead
Body Art Alliance
05.2021 - 03.2022
Customer Service Representative
Body Art Alliance
06.2020 - 06.2021
Team Leader
Bean Rush Cafe
02.2016 - 05.2020
High School Diploma -
Arundel High
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