Sydney Mathis
Summary
Human Resources Professional with extensive expertise in managing full-cycle recruitment, employee relations, and HRIS systems. Demonstrates strong leadership and development skills, effectively fostering positive organizational culture and driving employee engagement. Committed to implementing innovative HR strategies that align with company goals and enhance overall productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
People Operations Generalist
Popmenu
12.2024 - Current
- Coordinate onboarding processes, ensuring smooth transitions for new hires, and providing them with the tools and resources needed to succeed.
- Administer employee benefits programs, including health, wellness, and retirement plans, ensuring compliance with regulations.
- Support performance management processes by assisting in goal setting, performance evaluations, and feedback discussions.
- Facilitate employee relations efforts, addressing workplace issues, conflicts, and concerns to promote a positive work environment.
- Analyze HR metrics and trends to provide data-driven recommendations for improving organizational efficiency and employee satisfaction.
Human Resource Generalist
Levy Restaurants Mercedes Benz Stadium
06.2023 - 12.2024
- Serves as the backup to the Senior HR Manager, supporting HR functions like employee relations, recruitment, workforce analysis, compliance, and strategic initiatives to ensure smooth operations in their absence
- Support employee relations by addressing concerns, facilitating communication, and resolving conflicts
- Review and manage FMLA claims to ensure compliance with state and federal requirements
- Oversee full-cycle recruitment, from sourcing to onboarding, enhancing team efficiency
- Lead new hire orientation programs, ensuring seamless onboarding and integration of employees into company culture and processes
- Streamline HR onboarding processes, ensuring new hires are ready to contribute from day one, enhancing team productivity
- Implement rigorous compliance checks for HR policies, mitigating legal risks and maintaining organizational integrity
- Optimize recruitment strategies, reducing time-to-hire by 20% and securing top talent for critical roles
- Maintain precise HRIS records, ensuring data accuracy and supporting informed decision-making for HR initiatives
Human Resources Specialist
Chesley Brown
10.2022 - 06.2023
- Partnered with senior management to align HR strategies with company goals, achieving measurable results
- Managed HR metrics and audited HRIS data, ensuring accuracy and compliance
- Collaborated with teams to address HR issues, implementing performance management and boosting productivity by 10%
- Handled employee relations by conducting investigations, mediating conflicts, and coaching managers and employees
- Enhanced employee engagement programs, contributing to a 15% increase in retention rates
- Conducted workforce analyses to identify talent gaps, leading to targeted recruitment strategies
Human Resources Intern
Utopia Global Spa and Wellness
09.2022 - 11.2022
- Managed employee documentation, both physical and digital, ensuring accurate and up-to-date records
- Assisted HR team with clerical tasks, enhancing overall team efficiency
- Created job postings online, attracting qualified candidates and expanding talent pool
- Conducted candidate qualification tests, ensuring high standards in hiring
- Researched HR trends, contributing to strategic planning and policy development
Information Technology Help Desk Support
Cloud Catalyst
03.2022 - 10.2022
- Delivered Tier 1 IT support, resolving technical issues for users across multiple systems and time zones
- Managed support requests via ticketing systems, ensuring efficient resolution
- Processed billing requests, handling payments and providing invoices
- Enhanced user satisfaction by providing efficient and responsive desk-side support services, resolving technical issues promptly
Human Resources Intern - Leadership Development
Dematic
05.2022 - 08.2022
- Collaborated with Leadership Development HR partners on projects, improving training processes and ensuring compliance
- Developed marketing plan to highlight L&D team services internally, analyzed LinkedIn Learning data to track user engagement, improved team visibility and engagement metrics
- Scheduled and organized department meetings and training events for potential candidates
- Analyzed market data with compensation, benefits, and diversity teams, enhancing decision-making
- Onboarded new employees, providing specialized training and evaluating instructor skills
Client Relations Specialist
MVE Biological Solutions
04.2021 - 02.2022
- Collaborated with vendors to secure replacement parts, recapturing lost funds and ensuring service continuity
- Relayed customer feedback to enhance processes and products, resulting in improved client satisfaction
- Managed initial deposits and long-term payment plans, fostering ongoing customer relationships
- Updated and maintained customer accounts, ensuring accurate and current data
- Processed exchanges, refunds, and bill adjustments to resolve product or service issues efficiently
Commercial Customer Service Representative
Shaw Industries
10.2013 - 04.2021
- Handled customer complaints, offering solutions to enhance satisfaction and retention
- Articulated product value to prospective customers, increasing conversions and support
- Reviewed and adjusted coverage levels, resolving conflicts and improving customer relations
- Ensured timely delivery of customer orders, meeting specifications and expectations
- Processed and tracked sample orders, maintaining communication with sales reps and vendors
Education
Bachelor's Degree - Human Resource Management
University of Phoenix
Phoenix, AZSkills
- Onboarding Optimization
- Talent Acquisition
- Workforce Analysis
- Compliance Checks
- HR Auditing
- Employee Relations
- Targeted Recruitment
- HR Database Management
Certification
- Lean Six Sigma Yellow Belt, International Six Sigma Institute, MM/DD/YY
- Lean Six Sigma Green Belt, International Six Sigma Institute, MM/DD/YY
- UKG-HRCI, 2023
Timeline
People Operations Generalist
Popmenu
12.2024 - Current
Human Resource Generalist
Levy Restaurants Mercedes Benz Stadium
06.2023 - 12.2024
Human Resources Specialist
Chesley Brown
10.2022 - 06.2023
Human Resources Intern
Utopia Global Spa and Wellness
09.2022 - 11.2022
Human Resources Intern - Leadership Development
Dematic
05.2022 - 08.2022
Information Technology Help Desk Support
Cloud Catalyst
03.2022 - 10.2022
Client Relations Specialist
MVE Biological Solutions
04.2021 - 02.2022
Commercial Customer Service Representative
Shaw Industries
10.2013 - 04.2021
Bachelor's Degree - Human Resource Management
University of Phoenix
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