Sydney Matthews
Lehi,UT
Summary
Dedicated and personable professional with 7+ years of experience in customer service, administration, sales, and operations support. Known for building strong relationships, providing exceptional service, and managing multiple priorities with accuracy and attention to detail. An avid reader with a genuine enthusiasm for books and creating welcoming customer experiences.
Overview
8
8
years of professional experience
Work History
Administrator
The Accounting Guys
Provo, UT
01.2024 - Current
- Served as the primary point of contact for clients, managing front desk operations, scheduling appointments, and providing exceptional customer service in person, by phone, and via email.
- Processed and electronically filed tax returns through UltraTax, collected client signatures, and maintained accurate records while ensuring confidentiality and compliance.
- Managed accounts receivable activities, including payment collection, invoice follow-up, and resolving client billing inquiries to support timely revenue collection.
- Maintained and updated client databases, processed requests, and performed data entry with a high degree of accuracy and attention to detail.
- Supported daily office operations by coordinating administrative tasks, managing office resources, and collaborating with team members to improve workflow efficiency.
Upgrades Specialist
Vivint Smart Home
Lindon, UT
01.2023 - 12.2023
- Executed the upgrading process for existing Vivint clients, including data migration, file transfers, and scheduling system installation
- Developed and maintained relationships with clients to ensure their satisfaction with the upgrade process
- Formally recognized by senior leadership for being top salesperson for four months in a row
Physical Therapist Assistant
Earnest Physical Therapy
Henderson, NV
11.2022 - 01.2023
- Assisted in providing physical therapy treatments to patients under the direction of a Physical Therapist
Technical Support Supervisor
Vivint Smart Home
Lindon, UT
07.2019 - 04.2021
- Proficient in troubleshooting hardware, software, and network related issues
- Excellent problem solving and communication skills
- Proven ability to manage challenging customer situations
Retail Stylist
Francesca's Boutique
Henderson, NV
02.2018 - 05.2019
- Expertise in creating custom looks to suit the client's individual needs
- Ability to provide a high level of customer service to ensure client satisfaction
- Operate cash register in a fast paced retail setting
- Handle cash, checks, and credit card transactions
Education
High School Diploma -
Foothill High School
Henderson, NV05.2019
Skills
- Customer Service
- Sales
- Communication
- Organization
- Problem Solving
- Time Management
- Cash Handling
- Data Entry
- Microsoft Office Suite
- Personable and approachable
Timeline
Administrator
The Accounting Guys
01.2024 - Current
Upgrades Specialist
Vivint Smart Home
01.2023 - 12.2023
Physical Therapist Assistant
Earnest Physical Therapy
11.2022 - 01.2023
Technical Support Supervisor
Vivint Smart Home
07.2019 - 04.2021
Retail Stylist
Francesca's Boutique
02.2018 - 05.2019
High School Diploma -
Foothill High School