Sydney May
Easley,SC
Summary
Proven leader and adept problem-solver, I significantly enhanced customer experience and store efficiency at Pet Supermarket Inc. through strategic merchandise displays and inventory management. Skilled in team building and customer service, I excel in creating loyal customer bases and mentoring staff, driving both sales growth and operational excellence.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Pet Supermarket Inc.
11.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Barista
Furman University
04.2020 - 11.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Customer Service Representative
360 Digital Media
01.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Tabernacle Christian School
Greenville, SC05.2021
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Customer service management
- Relationship building and management
- Issue resolution
- Inventory counting
- Order management
- animal knowledge
Timeline
Customer Service Representative
360 Digital Media
01.2022 - 01.2023
Assistant Store Manager
Pet Supermarket Inc.
11.2021 - Current
Barista
Furman University
04.2020 - 11.2020
High School Diploma -
Tabernacle Christian School
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