- Documenting and sharing travel experiences
- Music
- Fashion
- Reading
- DIY and Home Improvement
- Watching Movies and TV Shows
Sydney McDade
Greensboro,NC
Summary
Dynamic professional with a proven track record in personnel management and customer service. Excelled in relationship building, client satisfaction, and team collaboration, adept at creating positive outcomes in high-pressure environments.
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
7
7
years of professional experience
Work History
Venue Manager
Covington Gardens
03.2023 - Current
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
- Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
- Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
Private Nanny
Self-employeed
08.2017 - 12.2024
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening upplay room.
- Planned special outings or themed days around children's interests or areas of study in their school curriculum.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
Sales Associate
Birkenstock Feet First
12.2017 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Waitress
Elizabeth's Pizza, Italian Restaurant, & Bar
08.2019 - 03.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Proved successful working within tight deadlines and a fast-paced environment.
House Cleaner
Cleaning Houses
09.2020 - 12.2024
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
Education
High School Diploma -
Greensboro Day School
Greensboro, NC06-2019
Skills
- Writing and verbal communication
- Personnel management
- Relationship building
- Event promotion
- Vendor management
- Vendor relations
- Customer service
- Complaint resolution
- Schedule management
- CPR training
- Strong multitasking
- Team collaboration
Interests
Timeline
Venue Manager
Covington Gardens
03.2023 - Current
House Cleaner
Cleaning Houses
09.2020 - 12.2024
Waitress
Elizabeth's Pizza, Italian Restaurant, & Bar
08.2019 - 03.2020
Sales Associate
Birkenstock Feet First
12.2017 - 02.2019
Private Nanny
Self-employeed
08.2017 - 12.2024
High School Diploma -
Greensboro Day School
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