Sydney Mejia
Houston
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player, adaptable to changing needs, and committed to delivering efficient and empathetic service. Known for reliability and proactive dedication to achieving customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Universal Intermodal
10.2022 - Current
- Monitoring POD/Enter Changes
- Clerical Duties
- Payroll
- Change order request.
- Submit shipment work order
Team Lead
Walmart
08.2021 - 05.2022
- Ensuring that associates are following company policies and procedures when interacting with customers
- Training new hires on company policies and procedures and ensuring they are aware of all changes.
- Monitoring inventory levels of all departments to ensure they are at appropriate levels.
- Working with the store manager to schedule shifts and staff accordingly.
- Supervising employees who are engaged in sales activities, such as helping customers find items or scanning bar codes for product checkout purposes.
- Maintaining a safe work environment by enforcing company policies and procedures, including safety procedures such as wearing safety gear when appropriate
- Assisting in hiring new employees when needed by reviewing applications and conducting interviews.
- Ensuring that the store is well-stocked with inventory by communicating with suppliers about delivery schedules and issues that may arise.
- Performing clerical tasks such as answering phones, greeting customers, and
Customer Service / Money Center Associate
Walmart
02.2020 - 08.2021
- Communicate with customers, employees, and individuals to answer questions and explains information. Process returns and solved problems and concerns.
- Calculate and process bills, invoices, and account statements according to established procedures. Cash customers payroll and income tax return checks. Complied with federal, state and company policies, procedures and regulation.
Education
Associate of Arts - Business Management
San Jacinto College
Houston, TX06-2026
High School Diploma -
J. Frank Dobie High School
Houston, TX05-2019
Skills
- Leadership in management
- Certified in First Aid and CPR/AED
- Data entry
- Microsoft Office Suite
- Relationship building
- Paperwork processing
- Order processing
- Team development
- POS systems expert
- Active listening
- Critical thinking
- Customer service
Timeline
Customer Service Representative
Universal Intermodal
10.2022 - Current
Team Lead
Walmart
08.2021 - 05.2022
Customer Service / Money Center Associate
Walmart
02.2020 - 08.2021
Associate of Arts - Business Management
San Jacinto College
High School Diploma -
J. Frank Dobie High School
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