Hi, I’m
Sydney Menosky
San Juan Capistrano,CA
Summary
Hard-working service assistant specializing in efficiency and creative problem solving
Attentive individual with drive to work in fast-paced environments. Engaging demeanor with great communication skills.
Overview
8
years of professional experience
1
Certification
Work History
Capistrano Volkswagen
Service Assistant
11.2022 - Current
Job overview
- Streamlined Rental Vehicle Operations: Developed and implemented a proactive system for managing customer rental vehicles, ensuring seamless processes and customer satisfaction
- Customer Follow-Up: Maintained daily communication with customers utilizing loaner vehicles to determine the reason for the rental, expected duration, and any updates required
- Warranty Billing: Ensured accurate billing for warranty-related rentals, maximizing recovery for warranty jobs and reducing operational costs
- Damage Coordination: Collaborated with body shops to document and resolve any existing damage on rental vehicles, maintaining fleet integrity and minimizing disputes
- Fleet Utilization Improvement: Increased vehicle utilization efficiency by a significant percentage through strategic planning and tracking
- Monthly Accounting Reviews: Oversaw monthly accounting processes, ensuring the rental budget for warranty vehicles was met and exceeded while improving cost recovery metrics
- Vehicle Maintenance: Ensured all loaner vehicles were cleaned, maintained, and ready for customer use, delivering high standards of service
- Asset Tracking: Verified accurate tracking and activation of vehicles using Stargard technology, ensuring real-time monitoring and security
- Personally created a formulted and proacyive system for rental vehicles
- Provided exceptional customer service by promptly greeting customers, assessing their automotive needs, and recommending appropriate services
- Effectively communicated with customers to explain recommended repairs and maintenance, ensuring transparency and building trust
- Managed a high volume of incoming calls and inquiries, addressing customer concerns and scheduling appointments in a timely manner
- Collaborated with technicians to ensure accurate diagnosis of vehicle issues and provided detailed information to customers regarding repair timelines
- Utilized extensive knowledge of automotive parts and services to accurately estimate costs for repairs and maintenance
- Improved efficiency within the department by implementing digital record-keeping systems reducing paperwork errors by 35%
- Increased overall revenue by 22% through effective upselling techniques during service consultations
- Streamlined the appointment scheduling process by implementing an online booking system resulting in a 30% reduction in wait times for customers
- Developed strong relationships with repeat customers through personalized attention leading to an increase in returning business
- Increased department efficiency by implementing a streamlined workflow process, reducing average repair time by 1.5 days
Coastline Chrysler Jeep Dodge & Ram
Service BDC Representative
04.2021 - Current
Job overview
- Organize service vehicle parking
- Safely test drive vehicles with accurate reporting of customer's concerns
- Prepare incoming PDI vehicles, directly communicating and assisting the Internal Service Advisor
- Create and manage 100+ Weekly Service appointments over the phone
- Work closely and assist the dealership sales managers, service managers, finance managers, customer service managers and office managers
- Confirm and manage appointment requests for Sales department staff
- Proficient in CDK eLeads, CDK Drive, Dealer CONNECT, MOPAR Dealer-FX, and Excel Spreadsheets
- Complete official CA DMV recall correction slips
- Order and track parts alongside the dealership Parts Manager daily
- Increased customer satisfaction reports with efficient and friendly service
Marshalls
Retail Sales Associate
11.2020 - 03.2021
Job overview
- Provided outstanding customer service and ensured guest satisfaction
- Followed a specific ringing sequence to provide accurate and efficient checkout
- Followed state procedures for client and staff safety per CDC guidelines
- Sold TJX store credit cards daily
- Drove sales to meet daily goals
- Operated point-of-sales (POS) system
Small Business Growth Alliance
National Service Representative
03.2018 - 03.2019
Job overview
- Recognized weekly by the director of sales as a top lead generator averaging 14 cold call sales per week
- Actively generated and pursued leads across the nation
- Produced consistent sales increasing overhead company income
- Made genuine relations with business owners
- Worked with a team to fully reach established goals
- Trained new sales team members on company wide expectations
Peet's Coffee & Tea
Barista
06.2017 - 02.2018
Job overview
- Maintained a store budget through accurate product preparation
- Increased merchandise sales with product recommendation
- Efficiently made personalized drinks to create a positive experience
- Completed a wide set of tasks within time scheduled
- Trained new employees on how to execute tasks that exceeded store production standards
Education
Saddleback CollegeMission Viejo, CA
01.2025
San Juan High SchoolSan Juan Capistrano, CA
High School
01.2017
Skills
- Cashiering
- Cash Handling
- Pos systems
- Cold Calling
- Customer service
- Call Center
- Telemarketing
- Retail Sales
- Phone etiquette
- Microsoft Office
- Sales support
- Relationship building
- Meeting deadlines
- Scheduling appointments
- Customer assistance
- Verbal and written communication
Certification
- NMLS, 07/01/19
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Additionalinformation - Skillssummary
2 years, 1 year, 3 years, 6 years, 1 year
Timeline
Service Assistant
Capistrano Volkswagen
11.2022 - Current
Service BDC Representative
Coastline Chrysler Jeep Dodge & Ram
04.2021 - Current
Retail Sales Associate
Marshalls
11.2020 - 03.2021
National Service Representative
Small Business Growth Alliance
03.2018 - 03.2019
Barista
Peet's Coffee & Tea
06.2017 - 02.2018
San Juan High School
High School
Saddleback College
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