Sydney Mollentine

• Recipient of the DEI Trailblazer Award for leading transformative initiatives that promote diversity, equity, and inclusion within the animal welfare sector and community programs.
• Featured expert in a published New York Times article on pet ownership and animal welfare, sharing insights on systemic inequities and innovative solutions to reduce barriers.
• Turned a low-performing organization into a thriving enterprise by shifting from negative net margins to high positive margins within two years through strategic development, operational efficiency, and community-driven programs.
• Reduced shelter length of stay from 273 days to just 13 days within one year by implementing progressive organizational changes, including process improvements and community engagement strategies.
• Authored and secured a $575,000 grant to expand affordable care clinic services, enhancing access to veterinary care for underrepresented communities and their pets.
• Developed and launched innovative programs that align human and animal welfare, emphasizing the intrinsic connection between both, while reducing barriers to pet ownership.
• Established high-performing, inclusive teams by fostering an environment of collaboration, innovation, and strategic development to drive lifesaving initiatives.
• Implemented data-driven strategies to decrease shelter euthanasia rates while increasing community adoptions, outreach, and retention of pets in loving homes.
• Served as an expert speaker on animal welfare and reducing barriers at conferences and events, advocating for equitable practices in animal welfare and community care.
• Cultivated community partnerships to secure resources, build trust, and increase awareness of pet retention programs, strengthening the human-animal bond and empowering underserved communities.

• Leverage patient feedback and perform continuous process improvements to streamline day-to-day business operations and patient satisfaction.
• Ensure duties assigned to personnel promote high levels of patient care and job efficiency.
• Increasing productivity to eventually change our current 20 clients daily to upwards of 40-50 clients daily.
• Conduct frequent clinic walk-throughs to maintain safe work environment.
• Oversee day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures that correspond with organizations mission.
• Continually assesses number of patients and wait times to create efficient flow of patients from check-in to check-out.
• Recruit, hire and train staff, providing direct supervision, ongoing staff development and continuing education to employees in areas such as vaccination administration, blood draws, x-rays, catheter placement.
• Foster excellence by example by "setting pace" and being hands on mentor to clinical staff.
• Establishing Standard Operating Procedures in line with organizational goals.

• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
• Communicated with patients, ensuring that medical information was kept private.
• Direct day-to-day administrative and operational functions for 40 kennels providing guidance and leadership to over 20 employees across more than 3 departments and two veterinary clinic locations.
• Increasing sales and production through streamlining COGS, labor percentages, and being innovative with scheduling and staffing.
• Creating a collective team environment between employees and doctors through open door policies, accountability, transparency and collaboration, and choosing to think positive on a daily basis.
• Implementing customer centered experience through building relationships and connections with current customers and new customers.
• Overseeing inventory margins and ensuring profit goals are met through reducing overspending and increasing services provided while maintaining labor margins within projected range.

• Hired and directed teams to achieve daily and long-term operations and business goals.
• Worked closely with organizational leadership and board of directors to strategically affect operational direction.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Directed staff and managed annual capital budget.
• Developed impactful and strategic partnerships with clients to drive business development.
• Implemented new hiring process to train all employees on creating a Fear Free environment, animal behavior, medical procedures/shelter medicine, customer service, software (PetPoint), adoptions, owner surrenders, transfers, strays and reclaims.
• In partnership with ED/ Founder and CFO, created annual operating budgets based on fundraising goals, shelter expenses, medical care, adoption revenue, and city contract revenue.
• Collaborated with ED/Founder and CFO to execute exclusive contract with the City of Raytown for all stray animals through a competitive RFP process.
• Created and implemented changes to current processes in partnership with the City of Raytown to increase live release rate (LRR) from 10% to 96% within the first year of our contract.

My greatest accomplishment while holding this position has been researching, creating, implementing, and successfully maintaining a Parvo Isolation Ward where all patients have graduated with 100% survival and been adopted. Prior to this program most parvo cases were housed at an area vet and/or euthanized.

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Strategically created and implemented Standard Operating Procedures to improve efficiency and productivity for the adoption team.

My greatest accomplishment while holding this position was leading, in collaboration with the Executive Leadership Team, the first Lawrence Humane

Society- Clear The Shelter Adoption Event where more than 300 animals were adopted during 3 days.

• Managed and operated Lost Pet Center Intake Facility for the third largest animal shelter in the Kansas City area.
• Created staff training and animal care procedures, lead veterinary technicians and organizations Foster Coordinator.
• Implemented procedures to maintain accurate records for Department of Agriculture inspections.
• Worked with various City Animal Control units and completed City Billing for stray animals and bite quarantines. City partnership contracts included Overland Park, Lenexa, Shawnee, Prairie Village, Merriam, Roeland Park, and Lake Quivira.

My greatest accomplishment while holding this position was being deployed as an ASPCA First Responder for a tree-state, dog fighting ring bust and working in the emergency response unit as a part of the vet team providing medical care for more than 200 animals.