Sydney Morgan
Scio,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Driver
Self Employed Services
02.2023 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting delivery process.
Customer Service Representative
Rose Pest Solutions
01.2022 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Schedule technician appointments
- Perform collect calls & take payments
Orderfiller
Walmart Distribution Center 7017
08.2021 - 11.2021
- Navigate to product areas
- Move ordered items from its shelf to checking station
- Pack products for shipment including weighing, labeling, and loading
- Improved order accuracy by meticulously reviewing and verifying customer information before processing.
- Use power equipment to move pallets up to 7ft tall of merchandise.
Labor Manager
Rehydro
01.2021 - 07.2021
- Manage and offload incoming trucks bottle trucks
- Prepare barrel count tickets,
- Manage water recycle and circulation systems to pump water back into well
- Work safely with hazardous chemicals
- Maintenance machines when needed
- Increased labor efficiency by implementing streamlined processes and procedures.
Security Officer
Walden Security - Nokian Tyres
06.2019 - 01.2021
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
Accounts Payable/Receivable Apprentice
Rhea County Finance Department
02.2018 - 06.2019
- Operate computers programmed with accounting software to record, store, and analyze information
- Comply with federal state, and company policies, procedures, and regulations
- Receive, record, and cash company checks or vouchers
- Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, Local Government, or presentation software
- Assisted with completing and sending out 1099 forms
- Organized files of county records.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Participated in team meetings and contributed valuable input for process improvements.
Lead Sales Associate
Dollar General Store
03.2017 - 12.2017
- Maintained clean, well-organized store with customer focus
- Assist customers
- Operate cash register when needed
- Stock and recover merchandise
- Perform other duties assigned by general manager in timely manner.
- Trained new sales associates to ensure consistent performance across team.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Delivered excellent customer service for repeat business and referrals.
Manager
Hire A Hubby Handyman Service LLC
05.2016 - 02.2017
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Logged customer appointment dates and times
- Perform tasks such as painting, cleaning, landscaping, remodeling, and some maintenance.
Sales Associate
DK’s Boiled Peanuts
02.2014 - 03.2016
- Assist customers by packaging and purchasing merchandise,
- Operating cash register
- Cleaning
- Performing other duties when assigned
- Created advertisement and assisted with marketing for business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
Education
Associate of Applied Science - Medical Billing & Coding
Eastern Gateway Community College
Steubenville, OH05.2025
Associate: Business Management/Accounting -
Chattanooga State Community College
Chattanooga, TN01.2019
High School Diploma -
Citrus Mycro School
Lecanto, FL05.2017
Skills
- Excellent Customer Service
- Clerical
- Microsoft knowledge (Word, Excel, Outlook, PowerPoint)
- Time Management
- Accounting
- AP/AR
- Marketing
- Sales
- Cash Handling
- Certified Microsoft Office
- Some Machinery
- Appointment Scheduling
Timeline
Driver
Self Employed Services
02.2023 - Current
Customer Service Representative
Rose Pest Solutions
01.2022 - 01.2023
Orderfiller
Walmart Distribution Center 7017
08.2021 - 11.2021
Labor Manager
Rehydro
01.2021 - 07.2021
Security Officer
Walden Security - Nokian Tyres
06.2019 - 01.2021
Accounts Payable/Receivable Apprentice
Rhea County Finance Department
02.2018 - 06.2019
Lead Sales Associate
Dollar General Store
03.2017 - 12.2017
Manager
Hire A Hubby Handyman Service LLC
05.2016 - 02.2017
Sales Associate
DK’s Boiled Peanuts
02.2014 - 03.2016
Associate of Applied Science - Medical Billing & Coding
Eastern Gateway Community College
Associate: Business Management/Accounting -
Chattanooga State Community College
High School Diploma -
Citrus Mycro School
Similar Profiles
Luke BakerLuke Baker
House and Pet Sitter at Self Employed ServicesHouse and Pet Sitter at Self Employed Services
Bushra KhokharBushra Khokhar
House Maker at Self Employed ServicesHouse Maker at Self Employed Services
Hemalatha BathulaHemalatha Bathula
Yoga-instructor at Self Employed ServicesYoga-instructor at Self Employed Services
EMMANUEL ARINZECHIEMMANUEL ARINZECHI
Logistics and Transportation at Self Employed ServicesLogistics and Transportation at Self Employed Services
Christopher CalireChristopher Calire
Licensed Insurance Agent at AllstateLicensed Insurance Agent at Allstate