Summary
Overview
Work History
Education
Skills
Honors And Awards
Military Experience
Timeline
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Sydney Morgan

Santee,CA

Summary

Skilled team player with strong background in administrative environments. Works well independently to handle assignments and in a group always ready to go beyond basics assignments. Quick learner with good computer abilities. Skilled at working in fast-paced marine environment to keep ship running smoothly. Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Nan Mckay & Associates
2023.10 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Member Service Representative II

Navy Federal Credit Union
2022.12 - 2023.10
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.

Office Administration

Region Legal Office - Navy
2020.03 - 2022.11
  • Thorough knowledge of Microsoft Office and Excel
  • Data Entry; Inventory Control; Collections
  • Answered phones, filed paperwork, scheduled jobs
  • Administative duties included filing and taking meeting minutes
  • Aided executive in staff capacity by coordinating office services
  • Performed general office duties
  • Designed stationary, labels, and marketing materials that corresponded with the company logo.

Aircraft Boatswain Mate Handler

United States Navy
2019.03 - 2020.02
  • Managed a high volume of delayed discrepancies with responsibility for scheduling and managing corrective actions; resulting in a minimal downtime of available aircraft
  • Was given Education PO to make sure everyone was receiving proper qualifications and managed 7 people.

Education

English Literature -

University of Maryland Global Campus

Psychology -

San Diego Community College
San Diego, CA
01.2018

Skills

  • Teamwork
  • Microsoft Office
  • Motivation
  • Planning
  • Research
  • Data Entry
  • Customer Service
  • Call Center Customer Service
  • Verbal and written communication
  • Inbound phone calls
  • Product Knowledge
  • Appointment Scheduling
  • Multitasking
  • Analytical thinking
  • Task prioritization
  • Training
  • Collaboration
  • Problem-solving skills
  • Customer Support

Honors And Awards

Blue Jacket of the Quarter

Military Experience

  • United States Navy, Norfolk, VA, United States, Aircraft Boatswain Mate Handler, 03/2019, 02/2020, Managed a high volume of delayed discrepancies with responsibility for scheduling and managing corrective actions; resulting in a minimal downtime of available aircraft., Was given Education PO to make sure everyone was receiving proper qualifications and managed 7 people.
  • Region Legal Office - Navy, Norfolk, VA, United States, Office Administration, 03/2020, 11/2022, Thorough knowledge of Microsoft Office and Excel, Data Entry; Inventory Control; Collections, Answered phones, filed paperwork, scheduled jobs, Administative duties included filing and taking meeting minutes, Aided executive in staff capacity by coordinating office services., Performed general office duties, Designed stationary, labels, and marketing materials that corresponded with the company logo

Timeline

Call Center Representative

Nan Mckay & Associates
2023.10 - Current

Member Service Representative II

Navy Federal Credit Union
2022.12 - 2023.10

Office Administration

Region Legal Office - Navy
2020.03 - 2022.11

Aircraft Boatswain Mate Handler

United States Navy
2019.03 - 2020.02

English Literature -

University of Maryland Global Campus

Psychology -

San Diego Community College
Sydney Morgan