Sydney Morrison-Hoffman

Main Office Receptionist and Maitre D' for high-volume, fine dining in resort town.

• Office organization and management.
• Responded to guest inquiries/requests via e-mail, telephone, and postal service.
• Logged daily records of all guest communications to share with upper management via Google Suite and Microsoft Office applications.
• Utilized a multi-line phone system and business e-mail account- directed calls and messages to appropriate departments promptly.
• Configured reservation notes and graphs to present nightly to both upper management and the head chef before service.
• Coordinated general reservations, event bookings, and confidential VIP reservations while maintaining accurate booking records using OpenTable, Resy, 7Shifts, and Microsoft.
• Provided exceptional face-to-face customer service as the first point of contact for guests upon arrival

Specialized in restaurant service transformation, with a particular focus in implementing new concepts for long-standing businesses and occasionally opening brand new locations.

• Boston, MA 2020: Worked as a server and strategist at Traveler Street Hospitality to transform Shore Leave from an asian-american fusion bar to a sought-after, upscale sushi restaurant.
• Boston, MA 2022: Worked as the experimental server for new 'express-omakase' concept at Shore Leave.
• New York, NY 2024: Invited to work on the opening team for Locanda Verde's second location in Hudson Yards.
• New York, NY 2025: Invited to assist in major service change at long- standing iconic NYC restaurant, Craft.

Responsible for:

• collaborating with company management, owning partners, and head chefs to implement service procedures and business strategies.
• Collecting and reporting on guest feedback, business trends, and service expectations before doors opened to the general public.
• Adapting to new trends/patterns to ensure success from both the service side and the side of the consumer

Trained, professional singer and actor.

Currently working as a cabaret performer- rehearsals and performances do not interfere with work schedule, and do not take priority over work assignments/engagements.

Well versed in :

• production timelines/milestones
• rehearsal schedules
• theater terminology/ history
• a love for theater