Sydney Murrel
Lawrenceville,GA
Summary
Detail-oriented professional pivoting into Human Resources to leverage a strong foundation in leadership and employee relations. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead RBT Trainer
Key Autism Services
06.2024 - Current
- Orchestrates end-to-end onboarding for monthly hires, utilizing a centralized tracking system to ensure 100% completion of mandatory compliance and role-specific training.
- Facilitates the onboarding process for new employees by conducting training sessions weekly on ABA principles.
- Organizes training materials and creates training videos and modules for the onboarding process to ensure the quality of skill acquisition for new hires.
- Collaborates with management to identify training needs based on performance assessments of existing staff to gather feedback and guide future program development.
Lead Registered Behavior Technician
Key Autism Services
03.2024 - Current
- Provides hands-on clinical therapy to children ages 4-13, following treatment plans designed to enhance desired behaviors, academic abilities, daily living skills, and foster greater independence.
- Maintains the confidentiality and security of client information in compliance with HIPAA laws and BACB regulations. Utilizes ReThink software for data collection and session notes to document client observations.
Customer Service Representative
Foundever
05.2021 - 05.2024
- Demonstrated flexibility and adaptability across parent company's various client projects. Consistently met performance targets in Net Promoter Scores for professionalism and in-depth product knowledge.
- Assisted LegalZoom clients in the formation of LLCs, DBAs, non-profits, and corporations, as well as managing business filings. Processed payments and handled customer retention across various products, and managed approximately 30-50 calls and emails daily.
- Utilized Yardi software for application processing and case management while acting as a liaison between callers and case auditors for the Texas Homeowner Assistance Fund (TXHAF), overseen by the Texas Department of Housing and Community Affairs (TDHCA).
Assistant Store Manager
RaceTrac Inc.
03.2019 - 04.2021
- Assisted the store manager with managing inventory, overseeing vendor deliveries, and executing product promotions.
- Administered all in-store cash management duties, including register preparation and processing secure bank transfers with third-party vendors.
- Provided training to store associates on their daily tasks to ensure their success within the company and alignment with our core values.
- Led daily operations to ensure optimal store performance, customer satisfaction, and maintained the overall store environment.
Education
Bachelor of Science - Pre Counseling & Therapy
Capella University
Minneapolis, MN05-2027
High School -
Norcross High School
Norcross, GA05.2016
Skills
- Leadership
- Problem Solving
- Time management
- Administrative skills
- Customer relations
- Training & Development
- Teamwork and Collaboration
Certification
Registered Behavior Technician, Behavior Analyst Certification Board, March 2024
Basic Life Support Provider, American Heart Association, March 2025
Timeline
Lead RBT Trainer
Key Autism Services
06.2024 - Current
Lead Registered Behavior Technician
Key Autism Services
03.2024 - Current
Customer Service Representative
Foundever
05.2021 - 05.2024
Assistant Store Manager
RaceTrac Inc.
03.2019 - 04.2021
Bachelor of Science - Pre Counseling & Therapy
Capella University
High School -
Norcross High School