Sydney Myers
Garner,NC
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Works to facilitate teams to develop action plans to address issues and presents solutions to management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
The Muse Coffee Company and Roastery
GARNER, NC
07.2023 - Current
- Trained and provided evaluations for team members and team leads.
- Organized shift layout for optimal efficiency.
- Created and enforced quality standards and expectations for customer service, inventory and food.
- Explained advanced coffee knowledge to guests and team members.
Shift Leader and Team Member
Chick-fil-A
GARNER, NC
09.2019 - 07.2023
- Underwent extensive six month manager training course to help prepare for customer interactions, finances, and business standards and expectations.
- Organized and managed a team of 15-20 people with the goal of obtaining the highest quality service, speed and product.
- Handled guest dissatisfaction and prioritized their experience and view of the establishment.
- Head of coaching and new employee onboarding director.
- Organized and evaluated trainers and created an extensive training plan for the company.
- Worked in every position at the restaurant and mastered most.
- Navigated intense and sudden change with patience.
- Mentored by high level directors in the company.
Education
High School Diploma -
Myers Girls School
Homeschool 05-2023
Skills
- Fantastic customer service
- Patient and calm under pressure
- Extremely thorough and a strong work ethic
- Strong attention to detail
- Equipment troubleshooting
- Task delegation and evaluation abilities
- Strong communication and conflict resolution
- Safe Serve Certified
Certification
- Safe Serve Certification.
Timeline
Shift Leader
The Muse Coffee Company and Roastery
07.2023 - Current
Shift Leader and Team Member
Chick-fil-A
09.2019 - 07.2023
High School Diploma -
Myers Girls School
- Safe Serve Certification.
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