Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydney Neal

Lakeland

Summary

Experienced with customer service, product knowledge, and sales techniques. Utilizes effective communication and problem-solving skills to assist customers and improve satisfaction. Knowledge of inventory processes and teamwork dynamics for efficient store operations.

Overview

11
11
years of professional experience

Work History

Dog Nutrition Retail Associate ( Part-time )

Bensons Canine Cookies
01.2025 - Current
  • Advise customer's on dog nutrition, tailoring product recommendations based on pet needs.
  • Complete brand-specific training classes to maintain knowledge on products and formulations.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.


Vendor Damage Coordinator/Customer Service Representative

Saddle Creek
09.2020 - Current
  • Respond to customers questions, concerns and complaints and make sure they are satisfied
  • Coordinate all damaged products out of the building
  • Develop new and improved procedures for each job
  • Data entry
  • Training new hires
  • Respond to emails from vendors

Quality Technician

IGT
01.2014 - 01.2020
  • Verifying the quality of the product being shipped to customers
  • Provide training to new hires
  • Resolve problems in a timely manner by reporting to the proper channels
  • Assist in the manufacturing of the product being shipped to the customer
  • Data entry
  • Qualify new machinery received by the quality department

Education

Diploma -

Lakeland High School
Lakeland, FL
2014

Skills

  • Adaptability
  • Appointment and Meeting Scheduling
  • Microsoft Office Proficiency
  • Customer Service
  • Data Entry
  • Organization
  • Training and Development
  • Problem solving
  • Reliability
  • Customer engagement
  • Positive and engaging demeanor
  • Self-directed learning
  • Sales proficiency
  • Brand representation

Timeline

Dog Nutrition Retail Associate ( Part-time )

Bensons Canine Cookies
01.2025 - Current

Vendor Damage Coordinator/Customer Service Representative

Saddle Creek
09.2020 - Current

Quality Technician

IGT
01.2014 - 01.2020

Diploma -

Lakeland High School

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