Sydney Neeson
Las Vegas,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Crate And Barrel
12.2022 - 06.2023
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Investigated and resolved accounting, service and delivery concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Tracked customer service cases and updated service software with customer information.
Customer Service Representative
Homeward
08.2021 - 11.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new personnel regarding company operations, policies and services.
- Reviewed and executed signatures on official documents on behalf of our clients.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Administrative Assistant
Youngblood Real Estate
08.2020 - 06.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales Manager
103 Hot Pilates And Yoga
01.2020 - 08.2020
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed accounts to retain existing relationships and grow share of business.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Manager
Inferno Hot Pilates And Yoga Studio
06.2018 - 01.2020
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Sales Associate
Crate And Barrel
10.2017 - 06.2018
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
TJMaxx
06.2015 - 10.2017
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Ai Bijoux
09.2014 - 01.2015
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Arts - Business
College of Southern Nevada
Las Vegas, NV12.2018
High School Diploma -
Palo Verde High School
Las Vegas, NV06.2015
Skills
- Administrative Support
- Customer Service
- Follow-up skills
- Active Listening
- Conflict Resolution
- Information Security
- System implementation
- Documentation
- Data Entry
- [Software] CRM system proficiency
Timeline
Customer Service Representative
Crate And Barrel
12.2022 - 06.2023
Customer Service Representative
Homeward
08.2021 - 11.2022
Administrative Assistant
Youngblood Real Estate
08.2020 - 06.2022
Sales Manager
103 Hot Pilates And Yoga
01.2020 - 08.2020
Sales Manager
Inferno Hot Pilates And Yoga Studio
06.2018 - 01.2020
Sales Associate
Crate And Barrel
10.2017 - 06.2018
Sales Associate
TJMaxx
06.2015 - 10.2017
Sales Associate
Ai Bijoux
09.2014 - 01.2015
Associate of Arts - Business
College of Southern Nevada
High School Diploma -
Palo Verde High School
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