Sydney Nethercutt
Mulberry,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Im an ambitious, career-focused job seeker, anxious to obtain an entry-level nursing position to help launch career while achieving company goals.
Overview
4
4
years of professional experience
Work History
Server
Terrace Hotel
Lakeland, FL
04.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Responded to ad hoc cleaning duties at end of shift.
Child Care Associate
Minds and motion
Lakeland, FL
11.2021 - 05.2022
- Provided safe and secure environment for children of all ages.
- Organized educational activities such as arts and crafts, music, reading, science experiments and outdoor play.
- Developed positive relationships with families by providing feedback on their child's development.
- Supervised indoor and outdoor activities in a safe manner to ensure the well-being of the children.
- Observed and documented each child's progress through daily reports, journals, and assessments.
- Attended staff meetings to discuss strategies for improvement of program goals.
- Maintained an organized and sanitary classroom environment free from hazards.
- Encouraged language development skills through storytelling, songs, finger plays and conversations with children.
- Helped children develop social skills by organizing group activities such as games and sports.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Sanitized toys and tables to maintain clean, safe environment.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Assisted children in development of social, communication and problem-solving skills.
- Communicated with parents about daily activities and any concerning behaviors.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Secured indoor and outdoor premises to protect children.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Observed and monitored children's play activities.
- Maintained safe play environment.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Cared for children in institutional settings.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
Call Center Representative
Americans Directions Group
Lakeland, FL
01.2020 - 10.2021
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Performed outbound calling campaigns to promote new products or services.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
Education
High School Diploma -
Mulberry Senior High School
Mulberry, FL05-2023
Associate of Arts - Nursing
Hillsborough Community College
Plant City, FLSkills
- Supply Restocking
- Order Management
- Strong Work Ethic
- Sales Techniques
- Service Prioritization
- Menu Memorization
- Positive and Professional
- Point of Sale (POS) System Operations
- Professional Appearance
- Quality Control
- Special Needs Care
- Child Development Knowledge
- Positive Reinforcement
- First-Aid and CPR
- Child Safety Procedures
- Infection Control
- Group Leadership
- CPR Training
- Interpersonal Relationships
- Safety Awareness
References
References available upon request.
Timeline
Server
Terrace Hotel
04.2022 - Current
Child Care Associate
Minds and motion
11.2021 - 05.2022
Call Center Representative
Americans Directions Group
01.2020 - 10.2021
High School Diploma -
Mulberry Senior High School
Associate of Arts - Nursing
Hillsborough Community College
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