Summary
Overview
Work History
Education
Skills
Work Availability
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Timeline
Hi, I’m

Sydney Nicholson

Philadelphia,PA
Sydney Nicholson

Summary

Personable HR professional with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.

Overview

7
years of professional experience

Work History

SEMrush Inc.
Remote

Human Resources Operations Specialist
02.2022 - Current

Job overview

  • Update benefit cost summaries for employer cost tracking.
  • Administer bi-weekly staff payroll and performed special calculations for commissions, bonuses, and benefit deductions for over 300 employees
  • Streamline HR efficiencies, conduct new hire orientations, and provide onboarding and training for new employees.
  • Liaise between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Help manage daily administration of various employee benefit plans including health, life, flexible spending accounts, disability insurance, 401(k) and other benefits.
  • Prepare key management reports and make recommendations on a variety of human resources issues to ensure organizational development and regulatory compliance.

Primark
Philadelphia, PA

People and Culture Assistant Supervisor
03.2021 - 02.2022

Job overview

  • Delivered Compensation and General Benefits Overview
  • Administered onboarding process for new employees and new-hire orientation program
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Created and drove talent acquisition and job placement strategies to attract diverse candidates.
  • Optimized sourcing networks and used proactive methods to direct source candidates.
  • Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company.
  • Reviewed and screened applicant resumes to identify qualified candidates

United Parcel Service
Newark, DE

Talent Acquisition and Stabilization Supervisor
06.2020 - 12.2020

Job overview

  • Recruitment and hiring of all driver and package handling personnel
  • Facilitated onboarding, screening and orientation/training for new hires, bolstering employee job position knowledge and skillset
  • Sourced and screened candidates for various roles and worked with hiring managers to coordinate interviews, offers and onboarding.
  • Reviewed employment applications and background check reports to facilitate hiring process.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Operated and maintained applicant tracking and candidate management systems.
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy

United Parcel Service
San Diego, CA

Operations Dispatch Supervisor
06.2018 - 06.2020

Job overview

  • Evaluated and adjusted over 30 routes based on daily needs, available workers, traffic hazards and weather conditions
  • Maintained, updated and detailed records of calls in physical and electronic database
  • Kept detailed track of all available field personnel and all in-progress and completed calls
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

United Parcel Service
Newark, DE

Human Resources Recruiter
09.2017 - 05.2018

Job overview

  • Recruited and screened qualified potential employees
  • Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience
  • Facilitated employee orientation for all new hires
  • Conducted candidate interviews and performed background checks and I-9 verification.
  • Liaised with hiring managers to develop and implement strategies to source and recruit top talent.
  • Created internal posting and advertisements while overseeing employment website.

United Parcel Service
Newark, DE

Operations Management Specialist
07.2016 - 09.2017

Job overview

  • Operated in dynamic, high-volume environments to provide skilled assistance to over 50 customers each day.
  • Liaised with customers, management and service providers to better understand customer needs and recommend appropriate solutions.
  • Handled customer escalations from drivers to solve issues and restore customer satisfaction.
  • Conducted geographical location spotting and map reading to support fleet personnel.
  • Determined method of shipment and prepared bills of lading, invoices and other shipping documents

Education

Howard University
Washington, DC

Bachelor of Arts from Communications
05.2014

University Overview

Skills

  • Training and Development
  • BambooHR
  • ADP Workforce Now
  • UGK
  • Employee Relations
  • Benefits Administration
  • In-depth knowledge of HR Compliance
  • Full Cycle Recruiting
  • Payroll
  • Workday
Availability
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Human Resources Operations Specialist
SEMrush Inc.
02.2022 - Current
People and Culture Assistant Supervisor
Primark
03.2021 - 02.2022
Talent Acquisition and Stabilization Supervisor
United Parcel Service
06.2020 - 12.2020
Operations Dispatch Supervisor
United Parcel Service
06.2018 - 06.2020
Human Resources Recruiter
United Parcel Service
09.2017 - 05.2018
Operations Management Specialist
United Parcel Service
07.2016 - 09.2017
Howard University
Bachelor of Arts from Communications

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Sydney Nicholson