Sydney Nowak
Summary
Experience in customer service and retail from previous employers. Gained skills in cash handling, return and exchange policies, and resolving conflicts with customers by enforcing policy but providing alternative options for the customer to best resolve the problem. Experience on the sales floor helping customers find items and providing accurate feedback about products. Will maintain store presentation and assist in inventory and stocking. Always making sure the customer gets the best experience and leaves with a positive outlook on the store.
Overview
4
4
years of professional experience
Work History
Keyholder
Shoe Dept. Encore
12.2023 - 01.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, and wiped windows and fixtures after closing to maintain an organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Assisted in shipment by checking in shipment, making sure everything was correct according to the label, and putting shipment on the floor.
- Handled returns and exchanges, making sure all transactions were efficient and accurate.
Cashier
PMJ Park Holdings
07.2020 - 11.2021
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained miniature golf course by leaf blowing, cleaning up spills and trash.
- Cleaned clubs and golf balls, retrieved golf balls from ponds, and sanitized clubs.
- Assisted in concessions by making food or getting drinks, and cleaning all appliances and counters throughout the day.
Education
Bachelor of Science - Wildlife Biology And Conservation
Ohio University
Athens, OH05.2026
High School Diploma -
Midview High School
Grafton, OH05.2022
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Flexible Work Schedule
- Inventory and Stocking
- Sales floor organization
- Problem Anticipation and Resolution
- Store maintenance
Additional Information
I worked part-time on and off at the Shoe Dept. so some of my time there was short due to only working during summer and winter breaks when I was home from college. My time working at the miniature golf course was also part-time and was strictly a summer job.
Timeline
Keyholder
Shoe Dept. Encore
12.2023 - 01.2024
Cashier
PMJ Park Holdings
07.2020 - 11.2021
Bachelor of Science - Wildlife Biology And Conservation
Ohio University
High School Diploma -
Midview High School
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