Sydney O'Donnell

• Handled over 50 incoming phone calls professionally per shift, directing callers to appropriate parties or addressing their inquiries directly when possible.
• Utilized advanced software programs to manage data entry tasks, improving accuracy and reducing manual workload hours spent on repetitive tasks.
• Proofread and edited documents for accuracy and grammar.
• Supported daily operations with efficient task management, contributing to overall office productivity and organization.
• Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
• Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
• Completed daily logs for management review.

• Streamlined the scheduling process for more efficient time management and improved employee satisfaction.
• Implemented innovative onboarding processes to quickly integrate new hires into the team, reducing ramp-up times significantly.
• Generated detailed reports and presented findings to management, highlighting progress toward organizational goals and areas requiring further attention.
• Monitored front areas so that questions could be promptly addressed.
• Trained team members on new hotel services and products to support promotional efforts.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Maintained accurate personnel records for all employees, ensuring confidentiality while adhering to legal requirements.
• Completed bi-weekly payroll for 10 employees.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
• Explained treatment procedures and instructed patients on home care guidelines.
• Prepared patient x-rays and images for dentist review.
• Educated patients on proper oral hygiene techniques, promoting long-term dental health.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Sterilized rooms and prepped equipment and instruments for 8-9 procedures daily.

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• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
• Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
• Enhanced team effectiveness with regular feedback sessions and performance reviews.
• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Provided friendly customer service to guests and addressed concerns.
• Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
• Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patron

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.