SYDNEY OGDEN
Gilroy,US
Summary
Hard-working and determined and always willing to grow and adapt to new things. Loves to be creative and learn new perspectives. Devoted to work and creating a safe and accepting space for others. Has a passion for encouraging student growth and is committed to increasing success within students.
Results-driven management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, operational efficiency, and staff development. Adaptable with track record of guiding teams through changing needs while maintaining high standards and delivering impactful outcomes. Renowned for reliability and effective leadership.
Overview
6
6
years of professional experience
Work History
Site Director
YMCA Of Silicon Valley
Morgan Hill, CA
08.2024 - Current
- Led staff training programs to enhance team performance and service delivery.
- Developed and implemented operational policies aligned with organizational goals.
- Managed facility maintenance, ensuring compliance with safety regulations and standards.
- Fostered community partnerships to promote programs and increase member engagement.
- Analyzed program effectiveness, identifying areas for improvement and growth opportunities.
- Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
- Developed work schedules for team members to maximize shift coverage.
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues among team members to keep employees on task.
Afterschool Leader
YMCA of Silicon Valley
Morgan Hill, CA
04.2022 - 08.2024
- Met with parents to resolve educational priorities and issues that were at odds
- Used assessments to figure out what each student's educational and social needs were
- Worked with students of all ages and abilities to help them develop lifelong learning skills and study habits
- Improved student learning by combining a variety of instructional strategies and engaging classroom activities
- Experience with cityspan and doing attendance
- Took over at PA Walsh inbetween directors and when directors were absent
- Created close knit relationships with students, families, admin at school, and other staff.
- Substituted at multiple different sites
- Did work for staff campaign
- Designed and implemented engaging after-school curriculum promoting academic, social, and emotional development.
- Monitored student progress and provided feedback to parents and school staff.
Shift Leader
Crumbl Cookies - Morgan Hill
Morgan Hill, CA
08.2022 - 04.2023
- Resolved customer concerns with a positive attitude and constructive strategies
- Followed all health and safety regulations
- Set goals for merchandising, sales, and profit
- Take phone and in-person orders from customers
- Was in charge of cleaning and maintaining the kitchen equipment and oven
- Provided training and mentorship to junior members of the team.
- Built strong relationships with internal teams and external partners and vendors.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
Team Member
Jamba
Gilroy, CA
08.2021 - 12.2021
- Formed strong bonds with my coworkers and managers
- I'm in charge of product preparation and service
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
- Was able to keep my productivity goals by resolving issues in a timely manner
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Provide excellent customer service while displaying excellent hospitality
Customer Service Associate
Kohl's
Gilroy, CA
09.2020 - 01.2021
- Processed purchases and handled payment transactions using a POS system
- Knew how to operate a cash register, including how to process sales discounts and refunds
- Kept track of every interaction for training, reporting, and auditing purposes
- Was energised and inspired to perform sales floor activities such as merchandising and selling
- Processed sales and return transactions in a timely and accurate manner to ensure customer satisfaction
- Was in charge of issuing receipts and processing refunds, credits, and exchanges
- Dealt with customer requests and concerns creatively
Education
High School -
Christopher High School
Gilroy, CA06-2021
Skills
- Creative problem solving
- Dependable and reliable
- Excellent multi-tasker
- Flexible schedule
- Continuous development
- Child Development
- Creativity and Innovation
- Social-emotional learning
- Curriculum Planning
- Homework Assistance
- Social Development
- Student Engagement
- Operational leadership
- Staff development
Timeline
Site Director
YMCA Of Silicon Valley
08.2024 - Current
Shift Leader
Crumbl Cookies - Morgan Hill
08.2022 - 04.2023
Afterschool Leader
YMCA of Silicon Valley
04.2022 - 08.2024
Team Member
Jamba
08.2021 - 12.2021
Customer Service Associate
Kohl's
09.2020 - 01.2021
High School -
Christopher High School