Sydney Owens
Lehigh Acres,FL
Summary
Polite and professional representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in customer relationships.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Cashier
Total Wine & More
Fort Myers, FL
10.2023 - Current
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
Office Manager
Reeder Cherry Oral Surgery
Jacksonville, FL
02.2020 - 08.2022
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills..
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Insurance Verification Specialist-Remote
James E. Cherry, D.M.D
Jacksonville, FL
02.2016 - 02.2020
- Communicated verification and authorization status updates with front office department to facilitate decision-making for patient admissions and insurance coverage.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assured timely verification of insurance benefits prior and during. to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Generated reports to track insurance verifications and claim progress.
- Assisted with medical coding and billing tasks.
- Posted payments to accounts and maintained records.
Spa Coordinator
Natural Body Spa & Shop
Jacksonville, FL
11.2012 - 02.2020
- Answered questions about spa, treatments offered and spa's amenities.
- Scheduled spa treatments and services, boosting sales and encouraging repeat bookings for appointments.
- Grew repeat client base through effective marketing and customer service.
- Greeted spa guests warmly to create positive first impression of establishment.
- Led spa tours for new members to familiarize guests with services provided.
Education
Bachelor of Science - Hospitality Management
Johnson & Wales University
Providence, RI 08.2020 - Current
Certification - Expanded Functions Dental Assistant
Kaplan University
Jacksonville, FL 05.2001 -
Skills
Customer Resolution
Customer Service
Quality Assurance
Inbound and Outbound Phone Call Management
Logging Call Information
Problem-Solving Skills
Verbal and Written Communication
Timeline
Customer Service Cashier
Total Wine & More
10.2023 - Current
Bachelor of Science - Hospitality Management
Johnson & Wales University
08.2020 - Current
Office Manager
Reeder Cherry Oral Surgery
02.2020 - 08.2022
Insurance Verification Specialist-Remote
James E. Cherry, D.M.D
02.2016 - 02.2020
Spa Coordinator
Natural Body Spa & Shop
11.2012 - 02.2020
Certification - Expanded Functions Dental Assistant
Kaplan University
05.2001 -