SYDNEY PALESOTTI
Port Saint Lucie,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Verification Specialist
10.2023 - 12.2024
- Performed verification of customer accounts and ensured data accuracy
- Assisted in the development of new verification methods and processes
- Researched and evaluated customer information for compliance with internal policies and procedures
- Provided technical assistance to customers regarding account verification process
- Maintained detailed records of customer verifications and associated documentation
- Analyzed customer feedback to identify areas of improvement in the verification process
- Reviewed incoming documents for completeness, accuracy, and compliance with established standards.
Tour Guide
Red Boat Tours
Saint Augustine, FL
12.2021 - 11.2023
- Organized and conducted daily tours for groups of up to 30 people
- Provided detailed information to tourists about local attractions and points of interest
- Maintained a positive attitude and enthusiasm when interacting with guests
- Assisted in the preparation of tour materials including informational handouts, maps, brochures and other documents
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites
- Managed bookings, reservations and payments for tours
- Followed safety protocols at all times while guiding guests through the tour areas
- Monitored visitor numbers during each tour session to ensure compliance with COVID-19 regulations
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
Kennel Technician
St. John's Veterinay Hospital
Saint Augustine, FL
10.2018 - 12.2021
- Maintained records of animal feedings, treatments and other updates
- Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols
- Monitored animals for signs of illness or distress and reported to supervisor immediately
- Performed minor grooming services such as brushing fur coats and trimming nails
- Organized inventory of food, bedding supplies, toys and other items needed for animal care
- Managed kennel facility by scheduling appointments, managing customer inquiries and maintaining a safe environment for both staff and animals.
Education
Associate of Arts - Liberal Arts
Southern New Hampshire University
Online01-2024
High School Diploma -
Allen D Nease Senior High School
06.2016
Skills
- Document Verification
- Group Oversight
- Safety Monitoring
- Basic math
- Kennel Experience (Less than 1 year)
- Animal Care (Less than 1 year)
- Guest Relations
- Customer Service
- Reservations
- Customer service-focused
Timeline
Verification Specialist
10.2023 - 12.2024
Tour Guide
Red Boat Tours
12.2021 - 11.2023
Kennel Technician
St. John's Veterinay Hospital
10.2018 - 12.2021
Associate of Arts - Liberal Arts
Southern New Hampshire University
High School Diploma -
Allen D Nease Senior High School
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