Sydney Parrinello
Ypsilanti,MI
Summary
Dynamic leader and effective communicator with proven expertise in hospitality. Excelling in catering/ event coordination, vendor/ client relationship management, enhancing client satisfaction and operational efficiency. Demonstrates proficiency in Google Suite and various platforms, ensuring seamless event execution and team collaboration. Achieving significant improvements in workflow management.
Overview
8
8
years of professional experience
Work History
CES Meetings and Special Events Assistant
University of Michigan
03.2024 - Current
- Consult with customers to determine objectives and requirements for events.
- Assist event managers with event data entry and diagramming by using EMS, Social Tables, 7 Points
- Liaise with stakeholders, outside vendors and clients.
- Respond to customer requests for weddings, catering, and other events written and verbally
- Monitor payments online using Nelnet and deposit checks
- Supervise student staff as necessary
- Establish safe and enjoyable event expectations by following facility and catering policies
HR Assistant
University of Michigan
07.2023 - 03.2024
- Processed I-9s for University employees
- Partnered with management team and various department personnel to coordinate on-boarding and off-boarding processes.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office, as well as communicate with employees via Team Dynamix.
- Input data using Google Suite, MPathways and Perceptive Content
Shift Leader
Sweetgreen
01.2023 - 07.2023
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Delivered superior training and leadership to teams to boost performance and help increase restaurant revenue
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Assisted with prepping/ cooking hot and cold food items
Catering Captain
Gem Theatre
03.2022 - 08.2022
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Maximized team productivity by expertly delegating tasks to catering staff.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Coordinated with kitchen staff regarding back-of-house activity for seamless and service.
- Directed food preparation and cooking activities to meet health and safety standards.
Building Resource Teacher
Gretchen's House Dhu Varren
12.2020 - 06.2021
- Cultivated connections and strong student rapport to foster classroom engagement
- Led activities that developed students' physical, emotional, and social growth.
- Taught students across multiple classifications and degrees of special needs.
- Encouraged students to take ownership of learning by providing choices.
- Collaborated with lead teachers to foster a safe and supportive learning environment
- Utilized technology to track students' progress daily
- Assist children with meal times and maintain a clean classroom
Barista
Beezy's Cafe
09.2018 - 06.2020
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
Server Supervisor
The Pretzel Bell
03.2016 - 07.2017
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Monitored food preparation, production, and plating for quality control.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree - English
University of Michigan - Ann Arbor
Ann Arbor, MISkills
- Catering Coordination
- Proficient with Google and Microsoft Suites, Team Dynamix, Social Tables, EMS, etc
- Event Planning/ Sales
- Workflow Management
- Wedding trends proficiency
- Vendor and Client Relationship Management
- Time Management
- Room Setup and Breakdown
- Data Entry
- Diagramming
- Team Leadership
- Effective Interpersonal Communication
Timeline
CES Meetings and Special Events Assistant
University of Michigan
03.2024 - Current
HR Assistant
University of Michigan
07.2023 - 03.2024
Shift Leader
Sweetgreen
01.2023 - 07.2023
Catering Captain
Gem Theatre
03.2022 - 08.2022
Building Resource Teacher
Gretchen's House Dhu Varren
12.2020 - 06.2021
Barista
Beezy's Cafe
09.2018 - 06.2020
Server Supervisor
The Pretzel Bell
03.2016 - 07.2017
No Degree - English
University of Michigan - Ann Arbor
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