Sydney Patterson
Leesburg,VA
Summary
I am a well-organized Office Admin & Care Coordinator with noted experience in administrative management. I prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with experience in team leadership. Offering these skills along with a strong work ethic. I value building strong and lasting relationships, ensuring positive patient and client experiences. I am looking for a position that allows me to utilize and develop these skills while I work towards my masters degree.
Overview
7
7
years of professional experience
Work History
Office Manager, Care Coord. & Marketing Coord.
Full Distance Physical Therapy & Wellness
09.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports in the company's Electronic Medical Record System - WebPT
- Created, maintained and updated filing systems for paper and electronic documents.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed compliance to keep organization operating within Medicare guidelines.
- Oversaw facility equipment & maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Built strong relationships with clients to deliver emotional support and companionship.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Planned and executed internal and external marketing events.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Managed a team of clinicians, fitness instructors, caregivers, and marketing assistants.
Web Developer/ Social Media Manager
MpowerD Life
09.2019 - 07.2022
- Coded Company websites using HTML, CSS, and JavaScript languages.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Migrated websites to new platforms, minimizing downtime and maintaining seamless user experiences.
- Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.
- Provided front-end website development using WordPress, Elementor, and other editing software.
- Increased website traffic through search engine optimization strategies and targeted content creation.
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
Receptionist & Service Technician
MpowerD Life
09.2017 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records for over 4,000 clients.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or SMS messaging
- Welcomed up to 20 people a shift, coordinated check-in and check out, collected payment and insurance as well, and directed them to their provider
Education
Associate of Science - General Health Sciences
Northern Virginia Community College
Annandale, VA2025
GED -
Potomac Falls High School
Potomac Falls, VA01.2020
Skills
- Customer Service
- Office Management
- Organizational Skills
- Customer Relations
- Clear oral/written communication
- Administrative & Clerical Support
- Scheduling and calendar management
- Relationship Building
- Staff Management
Timeline
Office Manager, Care Coord. & Marketing Coord.
Full Distance Physical Therapy & Wellness
09.2022 - Current
Web Developer/ Social Media Manager
MpowerD Life
09.2019 - 07.2022
Receptionist & Service Technician
MpowerD Life
09.2017 - 08.2019
Associate of Science - General Health Sciences
Northern Virginia Community College
GED -
Potomac Falls High School
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