Sydney Perez
Miami,FL
Summary
Hospitality graduate with 10+ years of cross-functional experience in customer service, patient coordination, creative production, sales, and marketing. Highly organized, adaptable, and emotionally aware, with a strong commitment to continuous growth and effective communication. Known for supporting leadership with reliability, discretion, and a versatile skill set that thrives in fast-paced, dynamic environments.
Overview
10
10
years of professional experience
Work History
Digital Creative Producer
Southeast Veterinary Neurology
01.2025 - Current
- Develop outlines, scripts, and concepts for YouTube and social content, using analytics and trends to guide strategy and maximize engagement and SEO.
- Coordinate and schedule filming with neurologists, clients, practice managers, and leadership; manage tight deadlines through strong organization, adaptability, and communication.
- Film, edit, and produce long- and short-form videos using Adobe Premiere Pro, After Effects, and Photoshop; maintain spreadsheets and project trackers for all active projects.
- Capture b-roll and educational footage in hospital settings—including scrubbing into surgeries—to create patient stories, testimonials, and clinical content.
- Collaborate with the Digital Content Manager to execute campaigns, brainstorm visuals, track platform performance, and respond quickly to trend-driven content opportunities.
- Conduct interviews and client outreach for testimonials, building positive relationships with staff and clients to support authentic storytelling.
- Present weekly updates to marketing leadership on project status, content performance, and ongoing creative strategy.
Veterinary Relations Manager
Southeast Veterinary Neurology
03.2023 - 01.2025
- Managed a 400-clinic territory, building strong relationships with veterinary practices to improve the referral experience and expand brand presence.
- Planned, scheduled, and facilitated continuing education (CE) lectures in partnership with neurologists, leadership, and the CEO, overseeing all logistics, communications, and event execution.
- Maintained detailed spreadsheets and visit notes for each clinic, tracking outreach activity, feedback, and follow-up needs for leadership.
- Distributed marketing collateral and gathered practitioner feedback, escalating needs, concerns, and referral barriers to the CEO, Medical Director, and Director of Marketing.
- Served as the company’s primary brand ambassador in the field, requiring strong communication, professionalism, adaptability, scheduling coordination, and relationship management.
- Created an organized territory document and handoff system to ensure a smooth transition for the incoming manager.
Patient Care Coordinator
Southeast Veterinary Neurology
02.2021 - 03.2023
- Acted as main point of contact for patients, doctors and hospital staff by maintaining high levels of communication.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Established rapport and relationships with patients and external partners to support medical staff.
- Developed strategic relationships with general practitioners and coworkers to build a strong network.
- Acted as a point of contact for referring veterinarians to ensure that their patients are going to receive top- notch care.
- Provided subject matter expertise in case management and related procedures to new clients by promoting our values and services.
- Explained upcoming treatment preparation, instructions and other facts to clients.
- Scheduled neurologic consultations for new patients while ensuring a high level of empathy during emergent cases.
- Maintained and tracked internal data to ensure MRI conversion rates are accurate and up to date
Management Assistant
Enterprise Rent-A-Car
08.2018 - 04.2020
- Understand and develop skills in which prepare an individual for management of a business.
- Sell products that will better enhance a customers rental experience.
- Serve as a primary point of contact whenever there is a customer complaint/issue.
- Participate weekly on area wide marketing call to ensure growth in the area.
- Marketed to near by body shops to promote growth in our area using B2B marketing.
- Increased income per car and fleet by having a "YES" mentality.
- Explain all aspects of the rental agreements to better provide a sense of security between agent and customer.
Residential Services Supervisor
KW PROPERTY MANAGEMENT AND CONSULTING
12.2017 - 08.2018
- Managed a front office team of 15 within a 63 story luxury condominium.
- Resolved all resident issues and deliver optimal customer service while doing so.
- Used aggressive hospitality to go above and beyond for residents in need of everyday assistance.
- Planned and facilitated numerous events for all residents as well as personal events requested by individual residents.
- Catered events such as Holiday parties, Birthday parties as well as events to promote a sense of belonging within the building.
- Created an atmosphere in which residents have a sense of security by logging in each guest into the visitor database and deny or allow access to their unit accordingly.
Hotel Operations Supervisor
Marriott Hotels
08.2017 - 01.2018
- Hotel operations supervisor with special attention to housekeeping.
- Manage a team of 20 housekeepers and make sure the team has the tools they need to succeed.
- Create a schedule weekly, input requests and manage hours accordingly based on occupancy.
- Track inventory and base orders off PAR levels of each item in the department.
- Perform meetings for the team each morning and ensure the team is well informed before beginning their shift.
- Inspect the work of each housekeeper and ensure that each room is ready for guest check in.
- Increase the Guest Satisfaction Score for room cleanliness from a 70.2 to a 75.9 in just one month.
Rooms Controller
Marriott Hotels
04.2016 - 08.2017
- Pre-assigned guests according to special requests and reserved bookings.
- Act as a manager on duty during peak times and handle any issues as such.
- Check-In guests in a fast paced environment and greet each guest with a smile to ensure a flawless check in experience.
- Worked closely with events and catering to ensure their specific room requests were honored before arrival.
- Handle any guest issue by delivering impeccable guest recovery and establish trust in the brand.
Front Desk Agent
Marriott Hotels
08.2015 - 04.2016
- Checked-In guests in an organized and professional manner.
- Increased Guest Satisfaction Scores at the front desk.
- Spoke to guests in a professional and composed manner when handling a guest issue.
- Communicate with several departments to achieve a goal as a team.
- Worked overnight shift and ensured room and tax was able to be posted to all guest accounts.
- Handle upset guests when revealing that they had to be walked during an oversold night Student Caller.
Education
Bachelor's Degree - Hospitality Administration/Management
Florida International University
2017
Skills
Bilingual (English/Spanish)
Executive Communication
Client Relations
Time Management
Scheduling & Coordination
Adaptability
Video Production
Adobe Premiere Pro, After Effects, & Photoshop
Social Media Content Creation
Analytics & SEO
Project Management
Relationship Building
Languages
Spanish
Professional Working
Timeline
Digital Creative Producer
Southeast Veterinary Neurology
01.2025 - Current
Veterinary Relations Manager
Southeast Veterinary Neurology
03.2023 - 01.2025
Patient Care Coordinator
Southeast Veterinary Neurology
02.2021 - 03.2023
Management Assistant
Enterprise Rent-A-Car
08.2018 - 04.2020
Residential Services Supervisor
KW PROPERTY MANAGEMENT AND CONSULTING
12.2017 - 08.2018
Hotel Operations Supervisor
Marriott Hotels
08.2017 - 01.2018
Rooms Controller
Marriott Hotels
04.2016 - 08.2017
Front Desk Agent
Marriott Hotels
08.2015 - 04.2016
Bachelor's Degree - Hospitality Administration/Management
Florida International University