Sydney Phythian
Oxford,NJ
Overview
10
10
years of professional experience
Work History
Human Service Specialist
Temporary Assistance & Social Services
01.2023 - 09.2023
- Processed SNAP, General Assistance and TANF applications by calling clients daily (as well as in person meetings) and going over information to aid clients with receiving public assistance.
- Helping existing clients maintain benefits, verify compliancy to federal standards and updating confidential information (i.e household income, rent/mortgage, child support obligations, banking information, etc).
- Sending out classified mail to clients daily in regard to benefits and uploading client's documentation to online information systems.
- Participated in trainings and seminars to improve skills set and knowledge.
Food Service Manager
Pomptonian Food Service
05.2015 - 12.2022
- Managed a staff of 15-20 people daily by assisting and leading daily service.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards. In addition, filled all roles when an employee was out.
- Maintained effective supply levels by monitoring and reordering food stock, dry goods, and paper/chemical supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Entered invoices/bills into AccountMate to effectively keep a balanced food cost and organization.
- Organized various catering orders for up to 400+ guests.
- Addressed and resolved customer service issues to establish trust and increase satisfaction via email, phone and in person.
Customer Service Representative
Shop Rite Food Market
09.2013 - 07.2015
- Handled customer inquiries and suggestions courteously and professionally both in person and answering a high volume of calls.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Balanced cash drawers to maintain organization and accuracy with money.
- Assisted with store promotions to serve customers.
- Aided customers with bounced check balances.
- Analyzed and logged hourly store sales for management.
- Assisted with training new employees to adhere to professional standards.
Education
Certification - Certified Professional Coder
AAPC
Remote08.2023
Associate of Arts - Liberal Arts
Warren County Community College
Washington, NJ05.2015
High School Diploma -
Warren Hills Regional High School
Washington, NJ06.2013
Skills
- Proficient in Excel, Word and Powerpoint
- Certified Professional Coder
- Typing 50 words per minute
- Problem Solving
- Analytical and Critical Thinking
- Organization
- Time Management
- AccountMate
Timeline
Human Service Specialist
Temporary Assistance & Social Services
01.2023 - 09.2023
Food Service Manager
Pomptonian Food Service
05.2015 - 12.2022
Customer Service Representative
Shop Rite Food Market
09.2013 - 07.2015
Certification - Certified Professional Coder
AAPC
Associate of Arts - Liberal Arts
Warren County Community College
High School Diploma -
Warren Hills Regional High School
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