SYDNEY PITTMAN
Bryant,AR
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
8
8
years of professional experience
Work History
CALL CENTER REPRESENTATIVE
Arise Virtual Solutions
09.2023 - 12.2023
- Followed scripts and procedures, and utilize technology such as phone systems and customer relationship management (CRM) software
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Utilized strong communication skills to effectively assist customers with their inquiries
- Managed customer accounts and updated account information accurately in the system.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
COURIER
Merieux Nutrisciences
11.2022 - 01.2023
- Collected and delivered biohazard samples from customers to the laboratory for testing
- Drove 200+ miles daily for on-time package pick-ups with excellent customer service
- Navigated city traffic efficiently to complete deliveries daily
- Collaborated with customers and lab staff to accommodate special requests or rescheduling of sample collection
- Maintained accurate delivery logs and managed inventory for efficient operations.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Followed company policies and procedures during shift.
PERSONAL SHOPPER/ DELIVERY DRIVER
Shipt INC.
10.2018 - 11.2022
- Accurately selected customer grocery items via online company app in a timely manner
- Communicated with customers regarding comparable substitutions of out-of-stock items
- Supplied customers with knowledgeable, friendly service during the shopping and purchasing process
- Assisted clients in selecting and delivering groceries and household items
- Safely transported items to customers' homes in a timely manner
- Provided exceptional service by ensuring orders were accurate and meeting all requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
VEHICLE TRANSPORTER
Vehi-Ship
05.2019 - 09.2019
- Safely transported vehicles between locations, adhering to all traffic laws and regulations
- Maintained cleanliness and performed basic maintenance on vehicles to ensure optimal performance
- Adapted quickly to changing schedules and circumstances to meet delivery deadlines efficiently
- Observed and complied with all applicable local and state motor vehicle regulations
- Conducted vehicle pre and post-trip inspections, and documented any damages and/or abnormalities.
- Maximized fuel efficiency by employing eco-driving techniques when operating transport vehicles.
- Managed inventory control for transported vehicles, ensuring accurate tracking records were maintained at all times.
WAREHOUSE ASSOCIATE
Integrity Staffing Solutions
10.2016 - 08.2019
- Picked and packed orders accurately and efficiently in a fast-paced warehouse environment
- Managed inventory levels, conducted cycle counts, and maintained organized storage areas
- Collaborated with team members to meet daily production goals and ensure customer satisfaction.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Data Entry Clerk
Markpol Distributors
03.2016 - 09.2016
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Education
ENGLISH -
Southern New Hampshire University
03.2017
HS DIPLOMA -
Kings Fork High School
06.2011
Skills
- Detail-oriented
- Data Entry
- Microsoft Office
- Organizational Skills
- Critical Thinking
- Problem Solving
- Accuracy
- Attention to detail
- Typing speed: 45 Wpm
- Communication
- Problem-solving skills
- Customer Support
- Call Center Customer Service
- Customer Service
- Verbal and written communication
- Resolving issues
Timeline
CALL CENTER REPRESENTATIVE
Arise Virtual Solutions
09.2023 - 12.2023
COURIER
Merieux Nutrisciences
11.2022 - 01.2023
VEHICLE TRANSPORTER
Vehi-Ship
05.2019 - 09.2019
PERSONAL SHOPPER/ DELIVERY DRIVER
Shipt INC.
10.2018 - 11.2022
WAREHOUSE ASSOCIATE
Integrity Staffing Solutions
10.2016 - 08.2019
Data Entry Clerk
Markpol Distributors
03.2016 - 09.2016
ENGLISH -
Southern New Hampshire University
HS DIPLOMA -
Kings Fork High School
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