Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Personal Information
Timeline
Generic

Sydney Ponce

Niles,MI

Summary

Resourceful Entrepreneur offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

9
9
years of professional experience

Work History

Scheduling Coordinator

Koorsen Fire and Security
12.2020 - 02.2022
  • Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
  • Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.

Bartender

Wings Etc.
06.2015 - 01.2021
  • Served as a hospitable and fast-working bartender in a fast-paced environment
  • Built positive rapport with guests
  • Optimized excellent public speaking skills.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Insurance Agent

Aflac
03.2018 - 04.2020
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.

Manager

Red Lobster
01.2013 - 01.2018
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Organized professional development programs for staff, leading to improved performance and skill sets.

Education

Associates - Medical Assistant

Southwestern Michigan College
Dowagiac, MI
04-2016

Skills

  • Time Management
  • Leadership Skills
  • Communication
  • Critical thinking and problem solving
  • Customer Relations
  • Strong Work Ethic

References

  • Jordan Marra, Alliance Solutions, 574-575-3040
  • Joe Straughn, Truform, 574-612-1900
  • Kyle Kauffman, Aflac, KyleCKauffman@us.aflac.com, 1 574-365-3276
  • Cory Kronewitter, Wings Etc. , 574-329-5777

Hobbies and Interests

  • Kayaking
  • Hiking

Personal Information

Title: Life Insurance Agent

Timeline

Scheduling Coordinator

Koorsen Fire and Security
12.2020 - 02.2022

Insurance Agent

Aflac
03.2018 - 04.2020

Bartender

Wings Etc.
06.2015 - 01.2021

Manager

Red Lobster
01.2013 - 01.2018

Associates - Medical Assistant

Southwestern Michigan College

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Sydney Ponce