Sydney Powell
Annapolis,MD
Overview
12
12
years of professional experience
Work History
Driver
Lyft
Annapolis, MD
10.2023 - Current
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned vehicle regularly to maintain professional appearance.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Bakery Manager
Nothing Bundt Cakes
Annapolis, MD
02.2023 - 09.2023
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
- Recruited hired, and retained top-quality staff through effective interviewing techniques and ongoing professional development opportunities.
Baker, Cashier, To-Go
The Cheesecake Factory
Hanover, MD, Gainesville, FL, Annapolis, MD
10.2016 - 05.2023
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Trained new employees on bakery methods and procedures.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Server, Bartender, Shift Lead, Manager
Buffalo Wild Wings
Hanover, MD, Laurel, MD, College Park, MD
03.2012 - 10.2016
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Anne Arundel Community College
Arnold, MDHigh School Diploma -
Glen Burnie High School
Glen Burnie, MD06.2010
Skills
- Problem-Solving
- Time Management
- Multitasking Capabilities
- Attention to Detail
- Food Management Experience
- POS System Operations
- Effective Communication
- Food Cost Analysis
- Customer Service
- Organizational Abilities
- Teamwork and Collaboration
- Proficient in Microsoft Applications
Timeline
Driver
Lyft
10.2023 - Current
Bakery Manager
Nothing Bundt Cakes
02.2023 - 09.2023
Baker, Cashier, To-Go
The Cheesecake Factory
10.2016 - 05.2023
Server, Bartender, Shift Lead, Manager
Buffalo Wild Wings
03.2012 - 10.2016
Anne Arundel Community College
High School Diploma -
Glen Burnie High School