Sydney Pryor
Franklin,IN
Summary
Dynamic professional with expertise in animal management and customer service, honed at Under One Woof. Demonstrated strong patience and effective team collaboration, enhancing kennel operations and client satisfaction. Successfully implemented cleanliness protocols, improving safety by 20%. Skilled in veterinary support and behavioral analysis, ensuring optimal care and wellbeing for animals.
Experienced with animal handling and care, ensuring well-being and health of animals in kennel setting. Utilizes knowledge of breed-specific needs and behavioral cues to provide appropriate care and training. Track record of maintaining clean and organized kennels, ensuring safe and comfortable environment for all animals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Kennel Technician
Under One Woof
09.2022 - 09.2025
- Assisted with daily feeding and care of animals in kennel environment.
- Maintained cleanliness and organization of animal facilities and equipment.
- Monitored animal behavior and reported health concerns to supervisors.
- Supported staff in managing animal intake and discharge processes.
- Learned safety protocols for handling various animal breeds and sizes.
- Engaged with customers to provide information on pet services offered.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Kept animals clean and free of contaminants to promote optimal health.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Assisted in the development of customized enrichment activities for individual animals, catering to their unique needs and promoting overall mental wellbeing.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
Kennel Technician
Vista Hills Animal Hospital
04.2020 - 01.2024
- Documented daily activities and observations for record-keeping purposes.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
- Supported animal health, administering vaccines and performing basic health checks under veterinary supervision.
- Maintained accurate inventory records for pet supplies and food, ensuring availability and controlling costs through strategic ordering.
- Enhanced kennel cleanliness by implementing rigorous daily cleaning schedule, ensuring healthy environment for all animals.
- Streamlined medication administration for animals with health conditions, improving health outcomes with meticulous record-keeping.
- Improved kennel safety by conducting regular equipment and facility inspections, promptly identifying and addressing potential hazards.
- Administered vaccinations and medical treatments under veterinarian supervision.
- Monitored patient recovery, documenting vital signs and behavioral changes accurately.
- Managed laboratory samples, performing diagnostic tests to support clinical decisions.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
Customer Service Representative
Kelsey Farm
10.2020 - 01.2022
- Resolved customer inquiries, enhancing satisfaction through effective communication and problem-solving skills.
- Managed customer complaints, implementing solutions that improved service delivery and customer retention.
- Developed and maintained strong relationships with clients, contributing to improved loyalty and repeat business.
- Analyzed feedback trends, identifying areas for process improvement to enhance overall customer experience.
- Led initiatives to streamline service protocols, resulting in more efficient workflows and reduced response times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring all discrepancies were promptly addressed.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to streamline checkout procedures, reducing wait times.
- Monitored inventory levels at checkout, alerting management of restocking needs.
- Implemented promotional displays to increase product visibility and sales engagement.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Whiteland Community High School
Whiteland, IN06-2024
High School Diploma - Veterinary Science
Central Nine Career Center
Greenwood, IN05-2024
Skills
- Cleanliness protocols
- Strong patience
- Skilled in animal management
- Ongoing care assessment
- Veterinary support
- Kennel cleanliness and organization
- Safety oversight
- Effective animal control practices
- Behavioral analysis
- Effective team collaboration
- Proficient in handling multiple tasks
- Risk assessment for human and animal safety
Timeline
Kennel Technician
Under One Woof
09.2022 - 09.2025
Customer Service Representative
Kelsey Farm
10.2020 - 01.2022
Kennel Technician
Vista Hills Animal Hospital
04.2020 - 01.2024
High School Diploma -
Whiteland Community High School
High School Diploma - Veterinary Science
Central Nine Career Center
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