Sydney Purselly
Las Vegas,NV
Summary
Patient Behavior Technician with 4 years of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.
Overview
6
6
years of professional experience
3
3
Certification
Work History
Registered Behavior Technician
Peak Autism Services
08.2024 - 11.2025
- Implemented individualized treatment plans to enhance client progress and behavioral outcomes.
- Collected and analyzed data on client behaviors to track improvements and inform adjustments.
- Assisted in training new staff members on behavior intervention techniques and best practices.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients and families.
- Developed engaging activities tailored to specific needs of clients, promoting skill development and social interaction.
- Maintained accurate documentation of client progress, ensuring compliance with regulatory standards and agency policies.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
Registered Behavior Technician
Lacuna Autism Services
08.2023 - 08.2024
- Monitored client interactions during therapy sessions to ensure adherence to treatment protocols.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
Registered Behavior Technician
Rehab For All
08.2021 - 08.2023
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Supported client using principles of applied behavior analysis.
- Learned specialized behavior approaches to implement behavioral strategies.
- Worked as part of collaborative team to address changing needs of children and families.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Used Central Reach to document patient information, progress notes, and treatment plans.
- Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
- Integrated creative problem-solving methods into therapy sessions to foster critical thinking abilities among clients facing challenges in everyday situations.
Assistant Customer Service Manager
Food Lion
09.2018 - 07.2021
- Led customer service initiatives to enhance satisfaction and loyalty.
- Mentored team of approximately 20 on best practices for efficient service delivery.
- Streamlined complaint resolution processes, improving response times.
- Implemented training programs to elevate staff performance and knowledge.
- Oversaw daily operations of customer service department, ensuring compliance with policies.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Administrative Assistant
Mountain Radio Group
2017 - 2018
- Developed and maintained filing systems, ensuring easy access to critical documents and data.
- Streamlined office procedures, leading to improved processing times for administrative tasks.
- Implemented digital tools for project management, increasing team productivity and accountability.
- Facilitated internal communications by preparing reports and presentations for stakeholder meetings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
High School Diploma -
Brookville High School
Lynchburg, VA06-2020
Cybersecurity Fundamentals Certification -
Central Virginia Community College
Lynchburg, VA01-2020
Skills
- Behavior intervention plans
- Behavior modification techniques
- Cash handling
- Customer engagement
- Customer relations
- Training and mentoring
- Social skills development
- Natural environment teaching
- Collaboration with professionals
- Relationship building
- Treatment implementation
- Decision-making
Certification
- Registered Behavior Technician - RBT-22-213269
- State of Nevada Board of ABA Certified - RBT6078
- NPI Certified - 1043958523
- BLS Certified
Timeline
Registered Behavior Technician
Peak Autism Services
08.2024 - 11.2025
Registered Behavior Technician
Lacuna Autism Services
08.2023 - 08.2024
Registered Behavior Technician
Rehab For All
08.2021 - 08.2023
Assistant Customer Service Manager
Food Lion
09.2018 - 07.2021
Administrative Assistant
Mountain Radio Group
2017 - 2018
High School Diploma -
Brookville High School
Cybersecurity Fundamentals Certification -
Central Virginia Community College