Sydney Puyleart
Normal,IL
Summary
Proactive Hotel, Restaurant, and Tourism Management Professional, with 6+ years of work experience. Aiming to leverage a proven knowledge of food and beverage operations, customer satisfaction, and hospitality management skills to become a valued team member. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience planning, training, and coordinating various small-scale and large-scale dining locations and events.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Event Coordinator
Bloomington Country Club
05.2022 - Current
- Trained and supervised event staff to complete tasks on time and meet or exceed BCC's high standards.
- Evaluated existing plans, processes, and events planning services to identify opportunities for improvement.
- Collaborated with other departments to ensure seamless integration of their services into event program, enhancing guest experience.
- Ensured smooth execution of on-site logistics by supervising setup, teardown, and vendor coordination during events.
- Help coordinate the preparation of the area or room in its entirety for an event/party and give direction to service staff before the guest’s arrival.
- Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
- Maintained highest standards for beverage quality and service.
Student Manager
University of Wisconsin- Stout Dining Services
09.2019 - 05.2022
- Major responsibilities include the supervision and training of student team members; overseeing opening/ closing procedures, customer service, and daily operations; maintaining facility cleanliness and sanitation; coordination of equipment maintenance and operation; maintaining food and labor cost controls; and assistance with the overall management of the university dining services..
- Conducted student evaluations, actively participated in weekly manager meetings, monitored student employee performance and assisted when necessary.
Manager in Training
Bloomington Country Club
05.2021 - 08.2021
- Managed service staff and supervised two separate dining locations, trained new employees following food safety and sanitation, delivered outstanding customer service in a luxury club setting, planned and managed private club events.
Kitchen Manager
Tomahawk Scout Reservation
06.2020 - 08.2020
- Managed kitchen staff and coordinated food orders, supervised food prep and production, established portion sizes, created food cost spread sheets, trained staff in food safety and sanitation.
Camp Cook
Tomahawk Scout Reservation
06.2018 - 08.2019
- Food prep and production, following food health and safety procedures, cleaning and sanitizing food stations and equipment.
Bartender/ Cook/ Server
T-Bucket Bar and Grill
06.2018 - 08.2019
- Mixing beverages using an extensive range of ingredients including, liquor, bitters, soda, water, sugar, and fruits
- Paying extreme attention to detail to provide outstanding service in a timely manner
- Communicating with guests and having knowledge of the entire menu in order to answer any questions.
Education
Bachelor of Science - Business and Management Hotel, Restaurant and Tourism Management
University of Wisconsin-Stout
Menomonie, WI05.2022
Skills
- Data Analysis
- Food Cost Control
- Training
- Budgeting
- Adaptability
- Collaboration
- Communication
- Customer Service
- Empathy
- Positive Attitude
- Service Coordination
Certification
SERV Safe Food Handler
Coursework
- Principles of Foodservice Operations
- Club Management
References
References available upon request.
Extracurricular Activities
Delta Zeta National Sorority Hospitality Sales and Marketing Association International
Timeline
Assistant Event Coordinator
Bloomington Country Club
05.2022 - Current
Manager in Training
Bloomington Country Club
05.2021 - 08.2021
Kitchen Manager
Tomahawk Scout Reservation
06.2020 - 08.2020
Student Manager
University of Wisconsin- Stout Dining Services
09.2019 - 05.2022
Camp Cook
Tomahawk Scout Reservation
06.2018 - 08.2019
Bartender/ Cook/ Server
T-Bucket Bar and Grill
06.2018 - 08.2019
Bachelor of Science - Business and Management Hotel, Restaurant and Tourism Management
University of Wisconsin-Stout
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